Conflict Resolution: Getting Along in the Workplace

  • Description

    During this two-day course participants will learn:

    • What conflict is and how it can escalate
    • The five most common conflict resolution styles
    • How to increase positive information flow through non-verbal and verbal communication skills
    • Some effective techniques for intervention
    • How to strengthen staff trust and morale
    • How to be more confident of when managing conflict

    Details

    • Length: 2 days
    • Prerequisites: n/a
    • Cost: $775 plus HST/participant
    • Dates:
      • TBD
       
Back to Top