The Office Administration – Health Services diploma program is ideal for those students interested in providing support in a health care setting outside of the direct patient-care specialty. This two-year program prepares graduates to assist in medical and health-related offices. The positions may include assisting medical practitioners to keep the office operating effectively or supporting the many offices or departments of hospitals or health care facilities. Employers need health care administrative professionals with exceptional medical office and advanced-level technological skills, including skills in transcription of a wide range of medical data, the ability to provide excellent customer service and the organizational expertise and discretion to keep the office running smoothly.

The final two terms focus on health services office administration with a concentration on medical terminology and its construction as well as a detailed background in anatomy and physiology. Students will be familiar with procedures required to operate a medical office including fundamentals of pharmacology, expert medical keyboarding as well as OHIP billing and filing procedures. With a wide variety of hands-on practical experience built into the program, graduates of the Office Administration - Health Services program are fully trained to meet the demands of today's health care setting. Students embrace an active-learning environment including an optional internship in the fourth term providing more than 180 hours of practical health care office experience.

In a 2015 Key Performance Indicators (KPI) survey, 100% of students said their main goal when enrolling in the Office Administration - Health Services program was to prepare for employment. Likewise, 100% of the students were satisfied with the skills and abilities the program provided to their chosen career.

Students entering this program are entering a Mobile Learning program. See technology requirements.


Admission Requirements

O.S.S.D. or equivalent with:
Grade 12 English C or U

Mature applicants must be at least 19 years of age by the start of classes, be out of secondary school for at least one year and usually do not have a high school diploma. Mature applicant assessment for this program is available in the Counselling Department in the subject of English. The assessment(s) will demonstrate proficiency in required admission subjects. For more information please contact the Counselling Department at ext. 3412. Academic admission requirements can be obtained through Academic Upgrading and Pre-Programs at Lambton College.

Employment Opportunities

Graduates of the Office Administration - Health Services diploma program will have the skills, knowledge and proficiency to look forward to careers in offices of physicians, hospital departments, clinics, industrial health centres and laboratories as well as veterinary offices. Some job titles used for these types of positions are medical receptionist, medical secretary, medical transcriptionist, medical support staff and medical records clerk.

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Upon graduation from the two-year Office Administration - Health Services program, students may seek to write the following certifications:

To earn the 2013 Microsoft Office Specialist and/or Expert certifications, you must pass the following MOS exams: MOS: Microsoft Office Word 2013; MOS: Microsoft Office Word 2013 Expert; MOS: Microsoft Office Excel 2013; MOS: Microsoft Office PowerPoint 2013; MOS: Microsoft Office Outlook 2013; MOS Microsoft Office Access 2013.

Certificates are awarded through Microsoft for each test passed. Students are encouraged to practice through self-study and preparation at Please note: Certificates and costs associated with certification are beyond the scope of the program.