The Office Administration – Health Services diploma program is ideal for those students interested in providing support in a health and wellness care setting outside of the direct patient-care specialty. This two-year program prepares graduates to assist in medical and health-related offices. The positions may include assisting medical practitioners and wellness professionals to keep the office operating effectively or supporting the many offices or departments of hospitals or health care facilities. Employers need health care administrative professionals with exceptional medical office and advanced-level technological skills, including skills in transcription of a wide range of medical data, the ability to provide excellent customer service and the organizational expertise and discretion to keep the office running smoothly.

The final two terms focus on health services office administration with a concentration on medical terminology and its construction as well as a detailed background in anatomy and physiology. Students will be familiar with procedures required to operate a medical office including fundamentals of pharmacology, expert medical keyboarding as well as OHIP billing and filing procedures. With a wide variety of hands-on practical experience built into the program, graduates of the Office Administration - Health Services program are fully trained to meet the demands of today's health care and wellness setting. Students embrace an active-learning environment including an optional internship in the fourth term providing up to 180 hours of practical health care office and wellness experience.

In a 2015 Key Performance Indicators (KPI) survey, 100% of students said their main goal when enrolling in the Office Administration - Health Services program was to prepare for employment. Likewise, in a 2016 KPI survey 100% of the students were satisfied with the computer skills they developed.

Students entering this program are entering a Mobile Learning - Class+ Experience program. The Class+ Experience is exclusive to Lambton College, where technology inspires learning. Mobile devices allow students to experience learning both inside and outside the classroom, integrating educational apps and tools into class activities. See device requirements.


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Admission Requirements

O.S.S.D. or equivalent with:
Grade 12 English C or U

Mature applicants must be at least 19 years of age by the start of classes, be out of secondary school for at least one year and usually do not have a high school diploma. Mature applicant assessment for this program is available in the Counselling Department in the subject of English. The assessment(s) will demonstrate proficiency in required admission subjects. For more information please contact the Counselling Department at ext. 3412. Academic admission requirements can be obtained through Academic Upgrading and Pre-Programs at Lambton College.

ESL Requirements

IELTS of 5.5
- or -
Passed Lambton Institute of English placement test
- or -
Successfully completed two years of secondary and/or post-secondary education in Canada or any English speaking country.

Employment Opportunities

Our graduates have the skills, knowledge and proficiency to pursue careers in offices of physicians, specialists, clinics, dental, hospital departments, and health and wellness offices. Some job titles used for these types of positions are medical receptionist, medical transcriptionist, client services, customer care agent, nursing clerical assistant, medical assistant and medical support clerk.

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Accreditations/Certifications

Upon graduation from the two-year Office Administration - Health Services program, students may seek to write the following certifications:

To earn the 2013 Microsoft Office Specialist and/or Expert certifications, you must pass the following MOS exams: MOS: Microsoft Office Word 2013; MOS: Microsoft Office Word 2013 Expert; MOS: Microsoft Office Excel 2013; MOS: Microsoft Office PowerPoint 2013; MOS: Microsoft Office Outlook 2013; MOS Microsoft Office Access 2013.

Certificates are awarded through Microsoft for each test passed. Students are encouraged to practice through self-study and preparation at www.Certiport.com. Please note: Certificates and costs associated with certification are beyond the scope of the program.