Office Administration - Health Services (Accelerated)

Office Management Skills

In this course, students will develop the administrative skills required in an office environment, including customer service, business ethics, time management, meetings and travel arrangements, and records management. Students will apply their knowledge of various software applications and their communication skills to complete practical, office-related tasks and assignments. Travel planning and meeting management are two key roles of the administrative professional. Students develop domestic and international travel planning skills, including itineraries, travel expense tables, and travel authorizations. Students further develop meeting management skills including arranging, participating, recording, and formatting meeting notices, agendas, and minutes.

Advanced Spreadsheet Production

This course is designed to build on the Spreadsheet Essentials course. Students participate in hands-on training activities that include the creation of advanced formulas, templates to automate and validate data entry and using wizards and queries to import data into spreadsheet software. A variety of analysis tools will also be explored in this course. Students will engage in analyzing information, data analytics, and data visualization using analysis tools. In addition, students will explore software services, apps and connectors that work together to create graphical, interactive dashboards and reports that visually share data.

Business Computing, Collaboration & Productivity

Project management techniques are crucial to the success of administrative professionals in any organization. This course provides the student with the project management knowledge and skills to work effectively to support projects and to create systems for staying organized. Elements of the Project Life Cycle within the project management framework, techniques of project planning and prioritizing, and other topics such as project scope, project risks and factors for success, project reporting, and communication are studied. This course emphasizes teamwork and explores other shared workspaces as it pertains to collaboration and productivity. Through discussion and application of all aspects of project management knowledge areas, students will learn about the techniques and tools used to successfully manage projects to acquire a working understanding of project management and theory. Specific project management tools are taught in OAX 3013, Term 3.

Database Management Fundamentals

Managing organizational information and project planning are essential in achievement of greater efficiencies in the workplace. Students develop skills in database and records management through the creation and management of tables, relationships, queries, forms, and reports. Through a series of hands-on activities, students develop a range of valuable skills for database and records management.

Social Media for Administrative Professionals

Expanding on the OAG 1703 course, students will continue to explore the fundamentals of social media and assess how social media impacts and influences fields, such as communication and marketing, as well as how it informs future trends and developments. This course explores other online marketing tools and tactics, such as email, digital advertising, and content marketing, that businesses can use to build relationships with their customers. Students engage in simulated social media, email, and digital advertising campaigns to gain a better understanding of how to use these tools in their marketing efforts.

Advanced Administrative Documentation

In this course, students will expand their word processing and document production skills previously learned in Administrative Documentation using advanced formatting techniques and tools to create professional business documents. Students will identify and apply formatting techniques that comply with Accessibility for Ontarians with Disabilities Act, related to the production of business documents, and learn more about streamlining text formatting, creating business stationery and text-based graphics. Students will also gain a solid understanding of and apply skills when integrating other software into their documents. Timed keyboarding tests will continue to be used to develop keyboarding skills and continue to build on keyboarding skills developed in the Keyboarding and Proofreading course, increasing accuracy and speed. Upon successful completion of the course, students will demonstrate the ability to keyboard with a speed goal of 45 net wpm. Administrative professionals consistently perform at the highest industry standard for keyboarding.

Human Relations

This course provides a forum for enhancing students' abilities and understanding of the value to human social interaction through communication and connection. This course places a strong emphasis on applied learning in the context of communicating with others, recognizing that personal development evolves from social interaction. Course topics include the study of emotion-focused brain functionality, self-understanding and awareness, understanding the importance of perception skills in relationships, developing strong verbal and nonverbal communication skills, recognizing prosocial leadership skills, understanding and establishing healthy team dynamics, and addressing conflicts in relationships.

Communications for Business

This course provides students with the skills required for professional, written, and oral communications essential to business success and subsequent courses. Students will develop database and internet research skills; prepare professional written business communication; and create, practice and deliver professional oral presentations. Students will research and document borrowed information in a business report and will demonstrate critical reading and thinking skills.

General Education Elective

Digital Tools for the Office

This course will build on the Advanced Administrative Documentation course as students will advance their knowledge using document processing software to create well-structured documents with professionalism and ease, confidence in document integrity, while ensuring a polished appearance and a more user-friendly appeal. Students will also work with PDF software to create, edit, manage, share, and print PDF documents as well as create fillable forms and tables. Students will also demonstrate proficiency when using email, calendar, contacts, and tasks functions to manage and organize a variety of information using email and calendaring software.

Administrative Capstone

Students put their acquired skills and knowledge to work in the key areas of office and business administration, human resources, and finance in this capstone course. Students will apply to a career posting, prepare, and ultimately interview for a professional mock job interview to further develop professional Office Administration interviewing skills. Students will also complete recruitment testing as part of this process. Students will draw on skills they have mastered throughout the program to complete a variety of tasks assigned, while the activities completed are intended to challenge creative abilities, critical thinking, and time management. Students are assessed on both hard and soft skills with a strong emphasis placed on software applications including opportunities for integration and collaboration. Students will problem solve, collaborate in teams, demonstrate excellent customer service, show off organizational abilities and coordinate projects, as well as produce consistent and accurate documentation.

Medical Transcription

This course builds on previously acquired keyboarding skills and students will learn and apply medical terminology and knowledge learned concurrently in Medical Language and Concepts. Accuracy, editing skills and reading/writing for understanding and meaning will be emphasized throughout the course. The medical transcription contents of this course are designed to familiarize students with basic medical reports, related medical terminology, and appropriate formatting for transcribing the reports. Specialized rules of grammar and punctuation peculiar to medical reports are derived from actual files of a large health care facility. Advanced technology such as voice recognition systems, electronic patient records and electronic signatures directly affect the transcriptionist's role. The importance of professional ethics, privacy and confidentiality will be highlighted throughout the course with emphasis on PHIPA (Personal Health Information Protection Act) and identifying key concepts pertaining to the practical application of this legislation in the management of patient information.

Medical Language & Concepts

This course is designed to teach students the fundamentals of building a medical vocabulary and the use of medical vocabulary in its proper context. Students will learn and apply related medical transcription and knowledge learned concurrently in Medical Transcription. The study of anatomy and physiology is enhanced with medical terms, including prefixes, roots, and suffixes. Abbreviations, symbols and terms of common diseases, surgical procedures, medications, laboratory tests, X-ray and other diagnostic procedures are also studied in this course.

Health Services Office Management

This course is designed for the office administration student who has decided to major in the health care field as an administrative health professional. The student gains an understanding of office procedures including scheduling functionality specifically utilized in the medical office, creating, and maintaining electronic health records and communicating in the health environment. The student also works with hospital documentation and procedures. The student obtains the skills required of a Canadian Administrative Health Professional to perform well in any type of health care and wellness office environment.

Dental Anatomy & Technology

The information presented in this course will introduce the student to various terminology and structures in the oral cavity, including both the hard and soft tissues as well as accurate documentation of tooth conditions. Students will learn and apply medical terminology and knowledge learned concurrently in Medical Language and Concepts as well and will discover various new dental technology.

Electronic Scheduling & Office Billing

This course introduces the student to a computerized Medical OHIP billing system. Using electronic medical billing software will enhance the students' understanding for opportunities in health services facilities. An understanding of the Schedule of Benefits and Preambles of the Ministry of Health will also be obtained. Students will continue to learn and apply scheduling functionality specifically utilized in the medical office, creating, and maintaining electronic health records concurrent with the Health Services Office Management course.

Fundamentals of Entrepreneurship

FUNdamentals of Entrepreneurship is a gamified business simulation where students assume the role of an entrepreneur pursuing their passion of selling clothing online and in their retail store. The player subcribes to the guidance of a business coach and will build a successful venture in a virtual neighbourhood. The player can upgrade their store and operations by completed learning modules and testing. Through self-paced gameplay, students learn important concepts from Finance, Human Resources, Marketing, Health and Safety, Risk Management and more. In the process, they acquire the skills to effectively run a company as they upgrade their operation by completing learning modules and quizzes. Each student has a unique playing experience via ingame customizations, such as avatar creation, and store design. All content is contained within the game - no textbook is required. Students who have successfully completed MAN-1183 are not eligible to take this course.

General Education Elective