Conflict is inevitable, but how we respond makes all the difference. This interactive course explores practical methods for resolving workplace disputes through effective communication, negotiation and mediation. Students gain hands-on experience with proven ADR techniques, build confidence in managing difficult conversations, and learn how to foster collaboration in diverse professional settings.
Host Course Code: CL-HRMT316
Host Course Name: Dispute Resolution
The required text for this course can be found by going to textnet.ca, clicking on the "Browse by course" drop-down list and scrolling to Dispute Resolution.
Please Note: Students are not required to purchase textbooks from textnet.ca. However, if students are purchasing textbooks from another source, they must ensure purchased textbooks are the correct edition and include any applicable software or add-ons.
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