Course

This online competency-based Micro-credential is designed to introduce learners to essential information about the communication process, specifically for Personal Support Workers (PSWs) to apply in the healthcare environment. Targeted at those currently working in the field, the course includes a workplace lab component. Effective communication is one of the most crucial skills a PSW can develop to provide safe, individualized care to clients. In this Micro-credential, the theory of communication skills will be explored, with frequent references to the chapter on "Interpersonal Communication" from Mosby's Canadian Textbook for the Support Worker.