Creating a Corporate Service Culture

Creating a Corporate Service Culture | CSCM-4362

Students review the basics of corporate culture and how corporate culture impacts on customer service. Areas of study include service environment, organizational openness and influencing others to adopt a service culture. As a project, students learn to create a customer service culture action plan based on identifying gaps between current and desired practices.

Need Help? Ask Us

Loading...

Online Education

519-479-2320

Room B2-280