You will focus on topics pertaining to customer service and the achievement of equity in various social and work settings, including, but not limited to, race, gender, ethnicity and social orientations. This course will enable you to identify possible strategies for empowerment in the workplace.
Host Course Code: DU-SERV1383
Host Course Name: Customer Service & Ethics
The required text for this course can be found by going to textnet.ca, clicking on the "Browse by course" drop-down list and scrolling to Customer Service & Ethics.
Please Note: Students are not required to purchase textbooks from textnet.ca. However, if students are purchasing textbooks from another source, they must ensure purchased textbooks are the correct edition and include any applicable software or add-ons.
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