This hybrid competency based Micro-credential is designed to introduce learners to information related to the communication process so that the Personal Support Worker (PSWs) may apply in the health care environment. Effective communication is one of the most important skills that a PSW can develop in order to provide safe individualized care to the clients he or she interacts with. In this Micro-credential, the theory of communication skills will be explored. Mosby's Canadian textbook for the Support Worker chapter "Interpersonal Communication will be referenced to throughout this Micro-credential.


The required text for this course can be found by going to, clicking on the "Browse by course" drop-down list and scroll to Use Observation and Documentation Skills.

Please Note: Students are not required to purchase textbooks from However, if students are purchasing textbooks from another source, they must ensure purchased textbooks are the correct edition and include any applicable software or add-ons.

Host Course Code: LAM-PSWMR0110
Host Course Name: Use Observation and Documentation Skills in Care


Important Information: A component of this course is a mandatory in-person lab on Saturday October 15,2022 and Sunday October 16,2022 from 8 am - 5 pm both days. Further information will be provided in your course shell once the course begins.

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