This online competency based Micro-credential is designed to introduce learners about your client and family rights as it pertains to various legislation including Canadian Human Rights Act and Ontario's Resident's Bill of Rights. Additionally, you will learn about informed consent and the importance of autonomy, dignity, privacy and confidentiality. This module also explores legal considerations such as negligence and malpractice and your role and rights as a Personal Support Worker. You will also learn about the Care Planning Process and the importance of reporting and charting.


The required text for this course can be found by going to, clicking on the "Browse by course" drop-down list and scroll to Adhere to Clients'' and Families'' Rights.

Please Note: Students are not required to purchase textbooks from However, if students are purchasing textbooks from another source, they must ensure purchased textbooks are the correct edition and include any applicable software or add-ons.

Host Course Code: LAM-PSWMR0210
Host Course Name: Adhere to Clients' and Families' Rights

Start Date

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