Students review the basics of corporate culture and how corporate culture impacts on customer service. Areas of study include service environment, organizational openness and influencing others to adopt a service culture. As a project, students learn to create a customer service culture action plan based on identifying gaps between current and desired practices.

Textbooks

The required text for this course can be found by going to textnet.ca, clicking on the "Browse by course" drop-down list and scrolling to Creating a Corporate Service Culture.

Please Note: Students are not required to purchase textbooks from textnet.ca. However, if students are purchasing textbooks from another source, they must ensure purchased textbooks are the correct edition and include any applicable software or add-ons.

Host Course Code: AL-COM0001
Host Course Name: Creating a Corporate Service Culture

Start Date

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