CSCM-4362 Credit
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Students review the basics of corporate culture and how corporate culture impacts on customer service. Areas of study include service environment, organizational openness and influencing others to adopt a service culture. As a project, students learn to create a customer service culture action plan based on identifying gaps between current and desired practices.
There are no scheduled classes at this time. Please contact us at online@lambtoncollege.ca to find out the next start date for this course.