Goods and services are no longer adequate bases for establishing relationships with clients because clients attach an emotional connection to the products they use and to the businesses with which they interact. This course offers insights and ideas in order to create lasting and genuine customer relationships that will withstand the competitive overtures of other companies. Students explore the process of developing and sustaining client relationships that establish an emotional connection, manage difficult relationships (such as those that take place via technology or at great distances) and help to determine the pulse of client relationships.

Textbooks

There is no required textbook for this course.

Please note: There may be required software or other resources for this course. Please be sure to check the course outline when you first log in to the course.

Host Course Code: AL-CAL5009
Host Course Name: Strategies for Fostering Client Loyalty

Start Date

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