Students explore the economics of client value and the importance of building a quality service delivery team that ensures that service is provided in a stellar fashion and that employees buy into corporate culture and strategies that deliver the bottom line stakeholders are hoping to achieve.

Textbooks

The required text for this course can be found by going to textnet.ca, clicking on the "Browse by course" drop-down list and scrolling to Developing Client Service Teams.

Please Note: Students are not required to purchase textbooks from textnet.ca. However, if students are purchasing textbooks from another source, they must ensure purchased textbooks are the correct edition and include any applicable software or add-ons.

Host Course Code: AL-CAL5010
Host Course Name: Developing Client Service Teams

Start Date

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