This course helps the student acquire practical and transferable office administration skills, attitudes, behaviours and knowledge, which can be valuable in obtaining and retaining careers in today's fast-changing office environment. Topics covered include Internet research and email messages; managing time and stress; telecommunications; office reception and customer service; planning meetings and travel arrangements; handling the office mail; and document management.

Textbooks

The required text for this course can be found by going to textnet.ca, clicking on the "Browse by course" drop-down list and scrolling to Office Technology and Procedures.

Please Note: Students are not required to purchase textbooks from textnet.ca. However, if students are purchasing textbooks from another source, they must ensure purchased textbooks are the correct edition and include any applicable software or add-ons.

Host Course Code: DU-OFFC1280
Host Course Name: Office Technology and Procedures

Start Date

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