FAQs

  • During the COVID-19 situation, updates will be coming fast and we know that will leave a lot of people asking questions. We have tried to capture some of the more common questions we've been hearing below.

    Please remember that the situation continues to evolve and this information may be subject to change.

    Current Students

    Is there a way to access the college internet signal?
    In response to students' needs for adequate internet access to continue their studies, we have strengthened the wireless signal in the North Parking Lot in from of the Lambton College Event Centre.

    If you need to access the internet from the college, please go to the North Parking Lot in from of the windows by the ballrooms and remain in your vehicle at all times. You can then connect to both the lambtonwireless SSID and the lambtonsecure SSID. This will give you the same wireless access you use within the Lambton College buildings.
    The formal exam/assessment week has been cancelled. What does this mean?
    April 20 - April 25 was the scheduled exam week for most Lambton College programs. However, given the changes to the term and the remote delivery of courses, the formal exam week has been cancelled. Courses will still be doing evaluation and course professors will provide students with updated information on evaluation and course completion plans. Please Note: this will vary between courses, so it is important to review course outlines and stay in touch with your professors.
    What is the availability of residence?
    In order to help minimize the risks of COVID-19, we have requested that student who are able to move out of residence, do so by the end of the day on Friday, March 20.
    In the meantime, our Residence will remain open as we know that a number of students may need more time to move out because of travel restrictions, personal circumstances, or various obligations. We will work with these students on a case by case basis to ensure a smooth transition occurs.
    Will our parking passes be reimbursed?
    Student and employee refunds are being reconciled. Your patience is appreciated while we work through the accounting process.
    Do I need to empty my locker?
    Access to the building is not allowed at this time. Students will need to wait until the College reopens to access lockers. Nothing in the lockers will be removed.
    Will convocation still take place?
    At this time, no decision has been made regarding the cancellation or postponement of convocation. Please continue to monitor your college email account for the latest updates.
    I have an outstanding library book, will I be charged fees?
    Library services are also being offered remotely. If you have questions or need help researching you can use askON - an online chat reference service - where you can live chat with a library staff member. There will be no overdue fees while the college is closed. We ask that if you have library materials, please hang onto them and do not try to return them. There will not be a penalty for overdue items at this time. If you have more questions email asklibrary@lambtoncollege.ca
    Will I be reimbursed for residence and meal plan fees?
    We will be pro-rating refund balances for Residence fees and remaining meal plan balances. We will be finalizing the refund process ASAP. Please email Greg Lee if you have questions.
    There was a TSSA exam scheduled for March 21 - is it cancelled?
    All test centre activities have been suspended effective March 16. We will be reaching out to impacted test takers in the coming days and will be looking at alternative options for students, clients and faculty, where possible. More information on testing will be available shortly.
    Are co-ops and placements cancelled?
    Please visit the Student Services tab for co-op updates.
    I have been approved for a scholarship or bursary. What do I do?
    If you have fees owing, the award will be applied to your balance. If you have no balance owing, we will be reaching out to you in the near future, as we work toward an electronic solution for you to receive your funds. Please continue to monitor your college email for the latest updates.

    Current International Students

    What is the income tax filing deadline?
    The deadline has been moved to June 1 by the Canada Revenue Agency.
    Is Lambton College open?
    All study locations are closed as of March 16th. Faculty, staff, and students are not permitted on campus until further notice in support of Canada’s public health strategy of social distancing.
    Are classes still being offered?
    Classes are temporarily paused from March 16th to 22nd. Beginning March 23rd we plan to deliver courses online with the intention of completing the Winter term on time. Please check your college email regularly for further information.
    Will COVID-19 impact my PGWP eligibility?
    Immigration, Refugees and Citizenship Canada (IRCC) has confirmed that PGWP eligibility would not be impacted by alternative course delivery for reasons related to COVID-19. International students will still be considered eligible for the PGWP provided they meet all other program criteria.
    Am I still eligible to work?
    International students who were eligible to work on or off-campus can continue to do so, but remain subject to the same number of authorized hours (20 hours off campus during academic sessions and full time during scheduled breaks).
    Should I return to my home country?
    The Government of Canada is being proactive in its response to COVID-19 to ensure the health and safety of everyone currently living in Canada. We wish to highlight that international students should not make quick decisions.

    Please reassure your family that international students are covered by guard.me health insurance. International students will have coverage for COVID-19 under the terms and conditions of the policy, just like any other medical condition.

    The current term will be delivered in an online format for the last several weeks of the term. Students returning to their home countries should keep in mind that they will still be expected to join online class at the times offered, despite being in a differing time zone.

    If you choose to return to your home country, be sure to follow your country’s procedures as it relates to Coronavirus disease (COVID-19). Most importantly, please also be aware of travel restrictions to Canada should you want to return by following travel advice on Immigration, Refugees, Citizenship Canada website.
    Where can I find information about my international student health insurance?
    Please refer to the GuardMe microsite for your particular campus for policy details and Frequently Asked Questions regarding Covid-19.

    You would have received your e-card through your MyLambton email at the end of the first month of studies directly from GuardMe. We suggest you print and keep a copy of your policy card with you at all times.

    All medical expenses for COVID-19 diagnosis and treatment are covered under these policies. If you are symptomatic, please contact the local health authorities in your area for instructions on care. There is no treatment available for mild symptoms. If your symptoms are mild, you will likely be advised to self isolate only. There is no additional coverage for expenses incurred as a result of mandatory quarantines or self-isolation. Follow the instructions of your local health authority.

    mobileDOCTOR by guard.me allows you to connect with Canadian doctors on Maple, a telemedicine company, as a part of your health benefits. Maple provides access to doctors, Canada wide, on your phone, tablet or computer anytime, anywhere.Seeing a doctor on Maple is safe and reliable, and can help prevent the need to go to a walk-in clinic or Emergency Room.
    Who should I contact for further information?
    Please visit the International Education section of our website for contact information based on campus of study.

    Prospective Domestic Students

    Do I still apply for September with my current high school grades?
    Yes, you can still complete your application on ontariocolleges.ca with your current high school education.
    Can I speak to someone about my application?
    Our enrolment advisors are still available to assist you. Visit Our Team webpage for details.
    What about Open House, campus tours and program advising?
    All on campus events have been postponed.
    Our open house will happen virtually on March 28 from 11 a.m. - 1 p.m. Visit our Open House page for details.
    You can still book a virtual tour or a remote program advising appointment.
    Can I still apply for residence?
    Yes, the residence application is still open under your myLambton account.

    Prospective International Students

    I received my visa for the May/September 2020 intake. What should I do now?
    At this time we do not recommend students make any travel plans to Canada. We will provide further information within the next few weeks once Canada’s COVID-19 situation is better understood. In the meantime you are encouraged to complete the online pre-arrival orientation module for your study location:

    Are there any changes to Lambton’s international application process?
    Our application and admissions process is unaffected by COVID-19 at this time. Admissions are currently open for the September 2020 and January 2021 intakes. Please refer to our How to Apply page for further information and to submit your application.
    Who should I contact for further information?
    Please visit the International Education section of our website for contact information based on campus of study.
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