Student Services

  • As of March 16, the college is closed and classes will be offered online starting March 23. 

    As a result, all in-person student services are suspended, but alternative services will be available under specific conditions Monday to Friday from 8:30 a.m. - 4:30 p.m.

    When possible, services will continue to be offered remotely, by email, telephone or by utilizing specific technology.

  • Service Updates During Closure

    Accessibility Centre

    The Accessibility Counsellor will support students by email, phone and video conferencing, if needed, to provide counselling, accommodation planning, and accessibility support and coordination. The Accessibility and Learning Skills Advisors, where possible, will also support students by email, phone and video conferencing. Accommodated testing services will be assessed on a case by case basis and more information will be available to students shortly.

    For further information on these services, please contact the Accessibility Centre.

    Frequently Asked Questions

    Following is a list of questions that you may have related to your accommodation provision and accessibility services available in our new online environment. Please read these carefully and email accessibilitycentre@lambtoncollege.ca if you have any additional questions.

    Are Accessibility Services and academic accommodations available for students in the new online environment?
    Yes. The Accessibility Counsellor, advisors and staff will continue to support you in the new online environment to provide counselling, accommodation planning, learning strategies, assistive software/technology, and accommodated testing support. Student appointments are available to assist you in the accommodation process and can be booked through accessibilitycentre@lambtoncollege.ca
    What do I do if I need accessibility support?
    Please email accessibilitycentre@lambtoncollege.ca with your phone number and your question and someone will connect with you, 8:30 a.m. - 4:30 p.m., Monday to Friday. Your concern will be reviewed to determine next steps. If an appointment is required, a member of our team will connect with you to help support you with your accessibility-related questions. Please inform our team of your current phone number.
    How do I receive accommodations in the new online environment?
    You are eligible for the accommodations listed on your CAAP that are related to the new online environment. As you would in the classroom environment, you should review your accommodation needs for tests, assignments, etc., and request accommodations of your faculty, based on your accommodation needs and CAAP. If you need to discuss your needs, please let us know.
    What if I am having additional accommodation issues in the new online environment?
    If you have a new accessibility need due to the new online environment your needs will be assessed, as always, on an individual basis to determine accommodations. You will need to have a phone appointment with the Counsellor or an Advisor to determine your needs before any changes can be made to your CAAP.
    How do I provide documentation before my appointment, if needed?
    You or your Regulated Healthcare Practitioner can still fax documentation to us at 519-541-2422. This is the most secure form of document transmission. In this unusual time, if you wish, you could also scan/email your documentation to our office at accessibilitycentre@lambtoncollege.ca.
    What if I cannot visit my Regulated Healthcare Practitioner right now or cannot get access to new documentation?
    You are still able to make an appointment to speak with our Counsellor or Advisors and discuss your accessibility challenges and accommodation needs. They will advise you on next steps related to acquiring documentation during your appointment.
    Am I still able to speak with my Learning Skills Advisor for Learning Strategies support?
    Yes. If you are registered with Accessibility Services, the Learning Skills Advisors can help you with your learning needs and academic support. We continue to offer individual appointments which can be booked by emailing accessibilitycentre@lambtoncollege.ca
    Do I still need to book my tests?
    Yes, if you require accommodated testing, please book your tests using the online test booking form.
    What do I do if I do not have access to a quiet space at home to take tests?
    We are happy to discuss with you how you can maximize your accommodation access within the home. Please contact us if you have specific challenges you would like to discuss.
    How will I receive extended time for tests now?
    You must connect with your teacher directly to request your extended time for your test. Your teacher will extend your time in the testing software, for example, D2L. At test time, please make sure you see the extended time on your test before you start your test.
    How do I know how much extended time I have?
    Your CAAP indicates the amount of extended time for your test, such as, time and a half (1.5x) or double (2.0x) time. For example, if a test is 50 mins and you have time and a half (1.5x) on your CAAP, you would have 75 mins for the test. If you need to reference your CAAP, it would have been sent to your Lambton College email. If you need to have the CAAP sent to you again, please email accessibilitycentre@lambtoncollege.ca.
    What do I do if my D2L test does not have my extended time adjusted?
    Please contact your professor during the test time to inform him/her. Please use the phone number or email that your professor has provided. Please inform us of any issues you have experienced with any accommodation provision during your test. It is advised that you connect with your professor ahead of your test time to make sure he/she has extended your test time.
    What if my tests have changed to untimed quizzes and tests?
    Untimed assessments will eliminate the need for extended time accommodation. You do not need to request additional time from your professors in this case.
    Will I still have access to Assistive Technology for myD2Ltests?
    Yes, you will have access to assistive technology during tests. Please continue to ask for your assistive technology in your test booking, for example: Kurzweil and Dragon. Or you can reach out to the Advisor team and request information about assistive technology options by emailing learning.strategist@lambtoncollege.ca. You can request training and support to be provided, as necessary.
    My teacher is not using D2L, will I still have access to Assistive Technology on those tests?
    In most instances, solutions will be available to help you access your assistive technology. If you already have assistive technology solutions you are using on your personal device, please ask your instructor for an opportunity to try your assistive technology in the testing software they will be using. If you are looking for assistive technology recommendations or support troubleshooting the particular platform, please notify the Advisor team by emailing learning.strategist@lambtoncollege.ca as soon as possible.
    What do I do if my Assistive Technology is not working during my test?
    If this happens, please contact your professor during the live test time. Please inform us of the Assistive Technology issue you experienced during your test by emailing accessibilitycentre@lambtoncollege.ca with your phone number and student number.
    What is the best way to contact the Accessibility Centre in the new online environment?
    You can contact the accessibilitycentre@lambtoncollege.ca for further direction or if you have been working with a team member for specific support, feel free to connect with them directly, as you have been.
    Co-op & Career Services

    Co-op & Career Services will continue to support students registered in co-op and students registered in their co-op recruitment team remotely via email, phone and through the myCareer System.

    Job development strategies are also in place. We will do our best to continue to develop opportunities for students and to support our employers needs during this time. All co-op students have been communicated with and please contact your Co-op & Career Advisor via D2L with any questions that you might have. 

    Counselling

    Counsellors will continue to support students' needs, as best as possible, by email or phone during this time. If interested in scheduling a counselling appointment, please email counselling@lambtoncollege.ca. A full list of staff contacts can be found on the myLambton Counselling section.

    There are also several resources available that will allow you to communicate with someone by voice, text or online:

    Good 2 Talk
    A professional counelling and information and referral telephone service is reachable by calling 1-866-925-5454 or text GOOD2TALKON to 686868 to access the Crisis Text Line.
    Big White Wall
    A safe peer-to-peer mental health community that is accessible online 24/7. It's FREE to all students and staff. In a time in which social isolation, loneliness and anxiety are already increasing mental health issues, COVID-19 is creating additional challenges. Members can share feelings and concerns with each other while underpinned by their team of clinicians who are experienced in and prepared to provide health anxiety support. During uncertain times, we must come together as a community. Find supprot right now at bigwhitewall.ca.
    BounceBack
    A free skill-building program managed by the Canadian Mental Health Association (CMHA). It is designed to help adults and youth 15+ manage low mood, mild to moderate depression and anxiety, stress or worry. Delivered over the phone with a coach and through online videos, you will get access to tools that will supprot you on your path to mental wellness. Visit bouncebackontario.ca.

    Mental Health Emergency Contact Information

    • CMHA Crisis Line - 519-336-3445 or 1-800-307-4319
    • Emergency Distress Line - 519-336-3000 or 1-888-347-8737
    Health Services

    All Lambton College health services are also suspended, but during the closure our campus nurse can be reached by email at francis.haight@lambtoncollege.ca. 

    Indigenous Student Services

    Indigenous student services will continue to be offered remotely. Students can access student advising and specialized tutoring by email, Facetime and telephone. Students will be contacted to provide a full list of services, supports and contact information. See a list of contacts at the myLambton Indigenous Student Centre page.

    International Student Services

    International student services and support will continue to be offered remotely, where possible during this time. Below is a detailed list of email contacts for international student service providers. Please contact the appropriate person to learn more about services available.

    Academic Advising
    Kim Hunt
    Lorena Solis
    Latin American Support
    Lorena Solis
    Immigration Consulation
    Bart Devries
    GuardMe Health Insurance
    Judy Zhu
    General Inquiries
    Jackie Clark
    Accommodations & Housing
    Rob Tuer
    Settlement Services
    Regina Croskery
    Support Letters (study permit extension, co-op work permit, bank loan letters, etc.)
    Judy Zhu
    Library Resource Centre

    Library Services are also being offered remotely. If you have questions or need help researching you can use askON, an online chat reference service and live chat with a library staff member. Students can find scholarly articles, websites, and other resources with an expert online. There will be no overdue fees while the college is closed to the external public. We ask that if you have any library materials, please hang onto them and do not try to return them. There will not be any penalty for overdue books at this time. If you have more questions email us at asklibrary@lambtoncollege.ca someone will get back to you as soon as they can. You can also monitor our Facebook page for updates as they become available.

    Let's Face It

    The Let's Face It room and physical programs will be suspended until further notice. Social distancing can be challenging for some people and we know lots of students access the Let's Face It space to feel connected.

    There will be an online presence to promote healthy copying strategies and staff will be available to answer questions during regular business hours (Monday to Friday - 9:30 a.m. - 4 p.m.)

    The Let's Face It staff are available via email for non-urgent communications:

    Office of the Registrar & Financial Aid Services

    The Office of the Registrar & Financial Aid Services will continue to support students remotely via email. All admissions, registration and financial aid inquiries can be directed to your Enrolment Service Professional.

    Transcript Production

    We have had to temporarily suspend the production of paper transcript requests. However, if you have applied to a post-secondary institution that accepts electronic transcripts we can still accommodate you. Please submit your request on your application through ontariocolleges.ca or ouac.on.ca.

    Graduating Students

    If you will be graduating this term and haven't submitted your application, please complete and email to your Enrolment Service Professional.

    OSAP

    While a number of institutions now have staff working remotely from home, we are waiting on direction from the Ministry regarding access to our OSAP systems. We anticipate a decision soon and will keep you updated. These are unprecedented circumstances, but we are still here to support you.

    Testing Centre

    All Testing Centre activities have been suspended effective March 16, 2020. We will be reaching out to impacted test takers in the coming days and will be looking at an alternative option for students, clients and faculty, where possible. More information on testing will be available shortly. 

    Tutoring

    Tutoring sessions will be offered online on the existing Tutoring Services reservation booking platform for the remainder of the Winter term. Select tutor schedules are now available and student can book appointments for select courses.

    The first date for appointments is Wednesday, March 25. More tutor schedules and core courses will be available in the coming days.

    Please continue to check the Tutoring Services web page on myLambton.

Back to Top