- We treat you with courtesy, dignity and respect
- We treat you fairly while complying with all policies, regulations and legislation governing the delivery of our services
- We ensure our services are accessible
- We ensure we are knowledgeable in our areas of expertise
- We deliver timely and efficient services by adhering to the following service response times
Service Response Times:
- Respond to e-mails within 2 to 3 business days
- Respond to voice messages within 2 to 3 business days
- Respond to fax and mail within 2 to 3 business days
- In-person within 30 minutes
Financial Aid Services
- Processing of ministry forms (OSAP) within 3 to 7 business days
- Financial Aid Officer authority reviews, appeals, academic probation within 5 to 10 business days
- Government authority reviews mailed within 5 business days, response from Ministry within 4 - 16 weeks
- Government bursaries within 2 to 4 weeks
- Competitive awards, scholarships and bursaries within 6 weeks of the deadline to apply
- Requests for emergency assistance within 3 business days
Registrar's Office Services
- Transcripts processed within 2 business days when ordered and paid for online
- RESP/Education Verification & Enrollment Verifications within 2 to 3 business days
To meet the above standards, we require:
- Appropriate identification for the Office of the Registrar & Financial Aid Services (i.e. government ID and SIN Card, Student Card or Photo ID)
- Submission of complete and accurate documentation
- Student's Awareness of terms and conditions of his/her OSAP agreement
- Student's familiarity with the policies and procedures outlined in the student handbook
Please Note: These standards vary depending on the time of year. The minimum time frame reflects standards throughout the year and the maximum time frame reflects peak periods when new terms begin.