Course

Students focus on consumer protection laws aimed at collection agencies, credit reporting agencies, itinerant salespersons, and unfair business practices. Learners will look at various federal and Ontario statutes designed to protect consumers, including the Collection Agencies Act, the Credit Reporting Act, the Consumer Reporting Act, and the Consumer Protection Act. Students look at "hot" topics affecting consumers, and learn what rights and remedies consumers have when they find themselves entangled with unscrupulous or slipshod vendors. Finally, students learn practical tips to assist community advocates in their work on consumer protection matters.