This online competency-based Micro-credential introduces the learner to essential communication skills necessary for Canadian office workplace success, with an emphasis on written communication. Learners explore various communications channels that are used not only in an office environment, but personally as well. Topics include communication in the digital age, the communication process, miscommunication, effective listening, netiquette principles, texting and instant messaging in the workplace and professional email development.

Host Course Code: LAM-COMMR0100
Host Course Name: Write Professional Electronic Comm. for the Workplace