Students will discern and apply principles and knowledge obtained in Communications and the Food Service Worker, to real-life situations in a dining room. Courteous, timely and efficient food and beverage service is essential to guest satisfaction whether it is in a long-term care facility or retirement home. Students will learn how to enhance the dining experience by providing remarkable food and empowered beverage service while considering individual guest needs, accessibility and related legislation. Students will be able to further their professional practice as it relates to the importance of a relaxed dining atmosphere that fosters interactive conversation and dining with dignity. Students will have an opportunity to write the Smart Serve Ontario certification as part of this course and to further build upon the application of Smart Serve principles specific to residence based environments.

Host Course Code: CG-HOSP1490
Host Course Name: Quality Dining Room Service in Long-Term and Retirement Homes