Course

Quality has become a primary component of competitive advantage and customer loyalty in the global economy. This applies to services as well as products. In the project management context, all work products must support the project throughout its life cycle. The scope of the project must be defined to include the quality standards of the project outputs, thus planning-in quality. Procurement and contracting are also major components of the global economy: from local contracting to offshore outsourcing and manufacturing, companies must be able to function in a highly distributed and increasingly competitive environment ensure their survival and success.