This online competency based Micro-credential is designed to introduce learners about interpersonal skills and the importance of reflective listening, paraphrasing and two-way communication. Additionally, you will explore barriers and gateways to communication and the difference between defensive and non-defensive communication. You will also learn about workplace communication and the difference between interpersonal and workplace communication skills, including written and verbal communication. Lastly, you will learn about professional writing in the workplace and create memos, reports and emails.

Host Course Code: LAM-FSWMR0050
Host Course Name: Use Effective Communication Techniques in Food Service