This online competency based Micro-credential is designed to introduce learners about conflict and negotiation and the nature of organizational conflict. You will explore the differences between functional and dysfunctional conflict and the consequences. You will learn about the causes of conflict and the forms of conflict in the organization, the benefits of negotiation, and the five conflict management styles. You will also explore the importance of culture in the workplace and developing cross-cultural sensitivity. Lastly, you will learn about diversity in the workplace and cultural competence and intelligence.

Host Course Code: LAM-FSWMR0070
Host Course Name: Handle Conflict and Culture in the Food Service Workplace