Program Information

Engage in a tourism and hospitality management program that develops the highly in-demand skills of leadership, cultural intelligence, and a managerial approach to business operations. A passion for creating experiences, flexibility to pivot with trends, ability to lead a team, and business acuity ensure graduates are prepared to advance their careers in this dynamic industry.

Trained professionals enjoy career success creating experiences for corporate and entrepreneurial tourism organizations including destination marketing organizations, world class hotels and resorts, tourism attractions, entertainment venues, gaming organizations, and all businesses that value the customer experience.

Lambton College's Tourism - Operations Management student experience delivers:

  • a unique, continuous 15-month educational experience offering skill development and industry experience (3 academic terms + 1 paid, co-op work term);
  • student-centered curriculum with active, engaging and applied learning opportunities;
  • transferable skill development that opens doors to all areas of the tourism industry and beyond;
  • leadership development through experiential learning and human relations;
  • cultural intelligence skill building;
  • a foundation for socially responsible, environmentally sustainable, and ethical decision making; 
  • industry certifications; and,
  • opportunities to kick start career advancement through a paid co-op work term across Canada and around the world.

Experiential Learning Opportunities

Students in the Tourism - Operations Management program are exposed to real-world learning through a variety of ways during their time at Lambton College.

This program prepares students for future work by providing industry certifications and a paid co-op work term where companies will come on-campus to recruit. Students also participate in team based projects that include themes like:

  • Tour Planning of a four-day Canadian Getaway;
  • Tourism Marketing Plans;
  • Debating Tourism Trends from a Sustainable and Responsible Lens; and
  • Fundraising Events.

Students gain exposure to computerized business simulations that include Hotel Property Management Systems, Entrepreneurial Operations, and Digital Marketing Communications. They also gain valuable leadership development and organizational leadership skills through interactive workshops.

Fall 2021 Delivery Format

For full details about the fall delivery format of this program, please visit the Academic Delivery Approach page. 

This Lambton College program is licensed to and delivered by Queen's College (PDF), a licensed private career college in Mississauga, Ontario. Students that are registered at Lambton in Mississauga are students of a public college and as such, will receive full credit from Lambton College for all Lambton College courses completed at the Queen's College campus in Mississauga. Students who meet program graduation requirements will graduate with a credential from Lambton College.

See Course List

Admission Requirements

O.S.S.D. or equivalent with:

  • Grade 12 English C or U

Mature applicants must be at least 19 years of age by the start of classes, be out of secondary school for at least one year and usually do not have a high school diploma. Mature applicant assessment for this program is available in the Counselling Department in the subject of English. The assessment(s) will demonstrate proficiency in required admission subjects. For more information please contact the Counselling Department at ext. 3412. Academic admission requirements can be obtained through Academic Upgrading and Pre-Programs at Lambton College.


The admissions process is competitive and meeting the minimum academic requirements does not guarantee admission.

Lambton College reserves the right to alter information including admission requirements and to cancel at any time a program or course; to change the location and/or term in which a program or course is offered; to change the program curriculum as necessary to meet current competencies or changes in the job market; to change the pathways third-party certification bodies; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations or over-acceptance of offers of admission. In the event Lambton College exercises such a right, Lambton College’s sole liability will be the return of monies paid by the applicant or student to Lambton College.

English Language Proficiency Requirements

Applicants must demonstrate language proficiency by submitting one of the following scores:

  • IELTS of 6.0;
  • TOEFL iBT 69; or
  • Passed Lambton Institute of English placement test.

Please Note: IELTS is the only proficiency score accepted by the Study Direct Stream (SDS) program. Additional country-specific requirements may also be applicable.

Meeting the minimum English requirements does not guarantee admission. Students with higher English proficiency scores will receive priority in the admission assessment process.

Course List

HCL-1003: Tourism Foundations

Explore the range of operations, career opportunities and the interrelationship among the sectors of the Tourism Industry. Discuss Canada's business environment, visitors, and tourism product as a means of developing a solid foundation of key concepts and vocabulary for use in future courses.

HCL-1204: Leadership Development

Build a strategy for personal growth and development of your leadership abilities. Examine personal values, attitudes and strengths that can influence your career progression. Self-leadership, effective team interactions, the diverse workplace and interpersonal skills development will be explored.

HCL-1303: Tourism Technology

Learn and apply computer skills needed by the tourism professional including information management and collaboration. Microsoft application skill development includes Excel, Word, Powerpoint, OneDrive, and Teams.

HCL-1501: Industry Certifications

Earn TrainCan Inc's nationally recognized safe food handling and WHMIS certifications, Smart Serve Ontario's safe beverage service certification, provincial AODA customer service training and the OHSA Worker Awareness certificate. A modular approach to industry specific training requirements ensure the foundation has been set for working in industry during the co-operative work term and upon graduation.

COM-3013: Professional Communications

This course is designed for international students with diplomas or degrees. It focuses on polishing communications skills acquired through one's academic career and workplace experience. Through various business writing and speaking scenarios, students learn Canadian business practices and communication styles. Close attention is paid to proper incorporation of the intellectual property of others to ensure academic integrity. Students will practice organized and dynamic speaking and will strive for polished business documents.

CPP-1001: Co-op Preparation

This course will provide students with employment preparatory skills specifically related to Co-operative Education. This will include understanding the Co-operative Education & Internship Policy, understanding the support system available through the Co-op and Career Services department, utilizing social media, preparing effective cover letters & resume as well as the fundamentals of behavioural based interviewing.

GED-XXX3: General Education Elective

HCL-2003: Financial Control

Manage and operate successful hospitality and tourism enterprises by gaining a solid understanding of financial management. Preparation and interpretation of financial statements and key performance indicators are some of the skills developed to maximize profitability of operations.

HCL-1403: Food and Beverage Operations

Develop the skills, knowledge and abilities required for professional food and beverage service. Restaurant operations, service standards, dietary requirements, mixology, and cost control are explored in theoretical discussions and practical application.

HCL-2103: Tourism Marketing

Explore the unique philosophies associated with the marketing of tourism products and experiences. Discussions include the extended marketing mix for services, target market research, e-marketing, and the application of relationship management strategies.

HCL-2303: Hotel Operations

Approach corporate and entrepreneurial lodging operations from a departmental perspective. Discussions will encompass standard operating procedures, best practices, trends and legal considerations that ensure overall guest satisfaction and revenue maximization. A cloud-based property management system is used as a means of exploring hotel organization, front office procedures, rate structures, reporting, communication and the use of technology in lodging properties.

HCL-3203: Human Resources

In this course, students will learn how to execute the steps of the employment process with a focus on attracting, developing, and retaining customer focused, tourism professionals within the Canadian legal and business environment.

HCL-3403: Tourism Trends

Go beyond traditional tourism to explore sustainable and responsible tourism products in a post Covid-19 world. Emphasis is placed on maximizing the benefits and minimizing the costs of tourism on cultures, societies, economies, and natural environments.

GED-XXX3: General Education Elective

Academic Break

HCL-3003: Events, Meetings and Conferences

Study the diverse components and concepts of planning and coordinating Meetings, Expositions, Events, and Conventions (MEEC). Strategic planning, project, risk and financial management, marketing, and site management are examined. Learners will have opportunities to develop skills, knowledge and abilities required of an event planner.

HCL-3103: Marketing Communications

Promotion of an experienced based business is a key to success in the tourism and hospitality industry. An exploration of traditional and digital approaches to marketing communications will provide a framework for developing effective promotional strategies for a tourism enterprise. Learners will assess and develop promotional tools that contribute to an Integrated Marketing Communications (IMC) campaign.

HCL-3504: Cost Management

Consider the complexities of controlling resources within the hospitality operation to maximize profit levels. Apply the necessary principles related to the control process and operating control cycle including the application of costing tools. Learners will have the opportunity to earn professional certification from the AHLEI.

HCL-3603: Operations Management

Apply a managerial approach to problem solving in a variety of tourism operations. Balancing financial accountability with customer service in a rapidly changing business environment is practiced through a modular approach to restaurant, hotel/resort, and gaming operations and management.

HCL-4103: Organizational Leadership

Today's competitive business world demands strong organizational leadership and effective supervisory skills. Explore and understand the challenging and related roles of supervisors and leaders within the tourism industry. Emphasis will be placed on the essential skills of performance management, communication, teamwork, creating a productive work climate, problem solving and conflict resolution.

HCL-4303: Entrepreneurship in Tourism

Design and operate your own small business within a simulated environment. Investigate resources and criteria for success of small businesses in Canada while developing your entrepreneurial spirit. Application of prior learning in finance, marketing, human resource, leadership and management will guide your business plan development, execution, and assessment.

GED-XXX3: General Education Elective

CPL-1049: Work Term - Full-Time

Co-operative education provides students with the opportunity to apply classroom learning to the workplace, undertake career sampling and gain valuable work experience that may assist students in leveraging employment after graduation. For further information regarding co-op, please refer to: https://www.lambtoncollege.ca/co-op_and_career/

Program Maps

Students are required to follow their prescribed program map and are not allowed to take unscheduled breaks for any reason.

Current Students

Current students can view program maps from previous years on the mylambton website. 

You will need to login with your C# and password in order to access your program map.

Technology Requirements

This program requires a laptop.

Employment Opportunities

Tourism and Hospitality industry professionals are in global demand. Some of the employers of our graduates include: Tourism Sarnia-Lambton, Fairmont Hotels and Resorts, Intercontinental Hotels and Resorts, Hyatt Hotels Corporation, Marriott Hotels and Resorts, Walt Disney Parks and Resorts, Gateway Entertainment and Casinos, Chippewas of Kettle & Stony Point First Nation, Self-Employment: Inns, Adventure Tourism, Food and Beverage, and Retail.

For more information, please contact the appropriate campus:

Toronto
416-485-2098
lambton@cestarcollege.com
Mississauga
905-890-7833 x 222
lambton@queenscollege.ca
Sarnia/Main Campus
international@lambtoncollege.ca
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