Program Information

Interested in applying to this program? We will pay for your application fee - book a program advising appointment to learn how.

Engage in a tourism and hospitality management program that develops the highly in-demand skills of leadership, cultural intelligence, and a managerial approach to business operations in one of the fastest growing industries in the world. Exploding demand for tourism combined with a skilled labour shortage creates dynamic opportunities for rapid career advancement for graduates.

Trained professionals enjoy career success creating experiences for corporate and entrepreneurial tourism organizations including destination marketing organizations, world class hotels and resorts, tourism attractions, entertainment venues, gaming organizations, and all businesses that value the customer experience.

Lambton College's Tourism - Operations Management student experience delivers:

  • a unique, continuous 15-month educational experience offering skill development and industry experience (3 academic terms + 1 paid, co-op work term);
  • student-centered curriculum with active, engaging and applied learning opportunities;
  • transferable skill development that opens doors to all areas of the tourism industry and beyond;
  • leadership development through experiential learning and human relations;
  • cultural intelligence skill building;
  • a foundation for socially responsible, environmentally sustainable, and ethical decision making;
  • opportunities to kick start career advancement through a paid co-op work term across Canada and around the world; and,
  • flexible pathways enabling students to upgrade their diplomas to degrees.

See Course List

Admission Requirements

O.S.S.D. or equivalent with:

  • Grade 12 English C or U

Mature applicants must be at least 19 years of age by the start of classes, be out of secondary school for at least one year and usually do not have a high school diploma. Mature applicant assessment for this program is available in the Counselling Department in the subject of English. The assessment(s) will demonstrate proficiency in required admission subjects. For more information please contact the Counselling Department at ext. 3412. Academic admission requirements can be obtained through Academic Upgrading and Pre-Programs at Lambton College.

Course List

HCL-1003: Tourism Foundations

Explore the range of operations, career opportunities and the interrelationship among the sectors of the Tourism Industry. Discuss Canada's business environment, visitors, and tourism product as a means of developing a solid foundation of key concepts and vocabulary for use in future courses.

HCL-1204: Leadership Development

Build a strategy for personal growth and development of your leadership abilities. Examine personal values, attitudes and strengths that can influence your career progression. Self-leadership, effective team interactions, the diverse workplace and interpersonal skills development will be explored.

HCL-1303: Tourism Technology

Learn and apply computer skills needed by the tourism professional including information management and collaboration. Microsoft application skill development includes Excel, Word, Powerpoint, Publisher, OneDrive, and Teams.

HCL-1403: Food and Beverage Operations

Develop the skills, knowledge and abilities required for professional food and beverage service. Restaurant operations, service standards, dietary requirements, mixology, and cost control are explored in theoretical discussions and practical application.

HCL-1501: Industry Certifications

Earn TrainCan Inc's nationally recognized safe food handling and WHMIS certifications, Smart Serve Ontario's safe beverage service certification, provincial AODA customer service training and the OHSA Worker Awareness certificate. A modular approach to industry specific training requirements ensure the foundation has been set for working in industry during the co-operative work term and upon graduation.

JSS-1001: Job Search and Success

This course is designed to give the student an understanding of how to conduct a job search and how to succeed in the work place. This includes self-reflection, effectively designing a cover letter and resume, online job searches utilizing social media, behavioural based interviewing as well as marketing oneself effectively in a job interview. Job safety, successful work strategies and harassment and discrimination plan of action is also discussed.

COM-1113: Workplace Communications

This course focuses on skills required in any organization or position: writing business documents, responding to realistic scenarios, and speaking in an organized and vibrant manner. Students will practice professional communications skills by producing, revising, and editing short business documents and engaging in verbal interactions and presentations.

GED-XXX3: General Education Electives

HCL-2003: Financial Control

Manage and operate successful hospitality and tourism enterprises by gaining a solid understanding of financial management. Preparation and interpretation of financial statements and key performance indicators are some of the skills developed to maximize profitability of operations.

HCL-2103: Tourism Marketing

Explore the unique philosophies associated with the marketing of tourism products and experiences. Discussions include the extended marketing mix for services, target market research, e-marketing, and the application of relationship management strategies.

HCL-2303: Hotel Operations

Approach corporate and entrepreneurial lodging operations from a departmental perspective. Discussions will encompass standard operating procedures, best practices, trends and legal considerations that ensure overall guest satisfaction and revenue maximization. A cloud-based property management system is used as a means of exploring hotel organization, front office procedures, rate structures, reporting, communication and the use of technology in lodging properties.

HCL-3203: Human Resources

In this course, students will learn how to execute the steps of the employment process with a focus on attracting, developing, and retaining customer focused, tourism professionals within the Canadian legal and business environment.

HCL-3403: Tourism Trends

Go beyond traditional tourism to explore sustainable and responsible tourism products in a post Covid-19 world. Emphasis is placed on maximizing the benefits and minimizing the costs of tourism on cultures, societies, economies, and natural environments.

GED-XXX3: General Education Elective

Academic Break

HCL-3003: Events, Meetings and Conferences

Study the diverse components and concepts of planning and coordinating Meetings, Expositions, Events, and Conventions (MEEC). Strategic planning, project, risk and financial management, marketing, and site management are examined. Learners will have opportunities to develop skills, knowledge and abilities required of an event planner.

HCL-3103: Marketing Communications

Promotion of an experienced based business is a key to success in the tourism and hospitality industry. An exploration of traditional and digital approaches to marketing communications will provide a framework for developing effective promotional strategies for a tourism enterprise. Learners will assess and develop promotional tools that contribute to an Integrated Marketing Communications (IMC) campaign.

HCL-3504: Cost Management

Consider the complexities of controlling resources within the hospitality operation to maximize profit levels. Apply the necessary principles related to the control process and operating control cycle including the application of costing tools. Learners will have the opportunity to earn professional certification from the AHLEI.

HCL-3603: Operations Management

Apply a managerial approach to problem solving in a variety of tourism operations. Balancing financial accountability with customer service in a rapidly changing business environment is practiced through a modular approach to restaurant, hotel/resort, and gaming operations and management.

HCL-4103: Organizational Leadership

Today's competitive business world demands strong organizational leadership and effective supervisory skills. Explore and understand the challenging and related roles of supervisors and leaders within the tourism industry. Emphasis will be placed on the essential skills of performance management, communication, teamwork, creating a productive work climate, problem solving and conflict resolution.

HCL-4303: Entrepreneurship in Tourism

Design and operate your own small business within a simulated environment. Investigate resources and criteria for success of small businesses in Canada while developing your entrepreneurial spirit. Application of prior learning in finance, marketing, human resource, leadership and management will guide your business plan development, execution, and assessment.

GED-XXX3: General Education Elective

CPL-1049: Work Term

Co-operative education provides students with the opportunity to apply classroom learning to the workplace, undertake career sampling and gain valuable work experience that may assist students in leveraging employment after graduation. For further information regarding co-op, please refer to: https://www.lambtoncollege.ca/co-op_and_career/

Program Maps

Students are required to follow their prescribed program map and are not allowed to take unscheduled breaks for any reason.

Current Students

Current students can view program maps from previous years on the mylambton website. 

You will need to login with your C# and password in order to access your program map.

Lambton College reserves the right to alter information including admission requirements and to cancel at any time a program or course; to change the location and/or term in which a program or course is offered; to change the program curriculum as necessary to meet current competencies or changes in the job market; to change the pathways third-party certification bodies; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations or over-acceptance of offers of admission. In the event Lambton College exercises such a right, Lambton College’s sole liability will be the return of monies paid by the applicant or student to Lambton College.

Technology Requirements

This program requires a laptop.

Employment Opportunities

Tourism and Hospitality industry professionals are in global demand. Some of the employers of our graduates include: Tourism Sarnia-Lambton, Fairmont Hotels and Resorts, Intercontinental Hotels and Resorts, Hyatt Hotels Corporation, Marriott Hotels and Resorts, Walt Disney Parks and Resorts, Gateway Entertainment and Casinos, Chippewas of Kettle & Stony Point First Nation, Self-Employment: Inns, Adventure Tourism, Food and Beverage, and Retail.

    For more information, please contact the appropriate campus:

    Toronto
    416-485-2098
    lambton@cestarcollege.com
    Mississauga
    905-890-7833 x 222
    lambton@queenscollege.ca
    Sarnia/Main Campus
    international@lambtoncollege.ca
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