Tourism – Operations Management

International

Course List

Term 1 (Sep - Dec)

HCL-1003: Tourism Foundations

Explore the range of operations, career opportunities and the interrelationship among the sectors of the Tourism Industry. Discuss Canada's business environment, visitors, and tourism product as a means of developing a solid foundation of key concepts and vocabulary for use in future courses.

HCL-1204: Leadership Development

Build a strategy for personal growth and development of your leadership abilities. Examine personal values, attitudes and strengths that can influence your career progression. Self-leadership, effective team interactions, the diverse workplace and interpersonal skills development will be explored.

HCL-1303: Tourism Technology

Learn and apply computer skills needed by the tourism professional including Word, Excel, Powerpoint and Publisher. Explore the use and application of information management tools and communication technology as used in industry.

HCL-1403: Food and Beverage Operations

Develop the skills, knowledge and abilities required for professional food and beverage service. Restaurant operations, service standards, mixology, tableside food preparation, and dietary requirements are explored in theoretical discussions and practical application.

HCL-1501: Industry Certifications

Earn TrainCan Inc's nationally recognized safe food handling and WHMIS certifications, Smart Serve Ontario's safe beverage service certification, provincial AODA customer service training and the OHSA Worker Awareness certificate. A modular approach to industry specific training requirements ensure the foundation has been set for working in industry during the co-operative work term and upon graduation.

ENG-1144: Hospitality Business Communications

This course provides students with the opportunity to develop effective written and verbal communication skills that are required to deliver customer experiences that exceed expectations. Students will practice professional presentation skills by producing, revising, and editing documents and oral delivery.

JSS-1001: Job Search & Success

This course is designed to give the student an understanding of how to conduct a job search and how to succeed in the work place. This includes self-reflection, effectively designing a cover letter and resume, online job searches utilizing social media, behavioural based interviewing as well as marketing oneself effectively in a job interview. Job safety, successful work strategies and harassment and discrimination plan of action is also discussed.

Term 2 (Jan - Apr)

HCL-2003: Financial Control

Manage and operate successful hospitality and tourism enterprises by gaining a solid understanding of financial management. Preparation and interpretation of financial statements and key performance indicators are some of the skills developed to maximize profitability of operations.

HCL-2103: Tourism Marketing

Explore the unique philosophies associated with the marketing of tourism products and experiences. Discussions include the extended marketing mix for services, target market research, e-marketing, and the application of relationship management strategies.

HCL-2303: Hotel Operations

Approach corporate and entrepreneurial lodging operations from a departmental perspective. Discussions will encompass standard operating procedures, best practices, trends and legal considerations that ensure overall guest satisfaction and revenue maximization. A property management system is used as a means of exploring hotel organization, front office procedures, rate structures, reporting, communication and the use of technology in lodging properties.

HCL-3203: Human Resources

In this course, students will learn how to execute the steps of the employment process with a focus on attracting, developing, and retaining customer focused, tourism professionals within the Canadian legal and demographic framework.

HCL-3403: Tourism Trends

Go beyond traditional tourism to explore current special interest tourism product development within a responsible and sustainable planning context. Emphasis is placed on the positive and negative impacts of tourism on cultures, societies, economies, and environments.

GED-XXX3: General Education Elective

GED-XXX3: General Education Elective

Co-op Term (May - Aug)

CPL-1049: Co-op Work Term

Co-operative education provides students with the opportunity to apply classroom learning to the workplace, undertake career sampling and gain valuable work experience that may assist students to find permanent employment after graduation. For further information regarding Co-op, please refer to www.lambtoncollege.ca/mycareer

Term 4 (Sep - Dec)

HCL-3003: Events, Meetings and Conferences

Study the diverse components and concepts of planning and coordinating Meetings, Expositions, Events, and Conventions (MEEC). Strategic planning, project, risk and financial management, marketing, and site management are examined. Learners will have opportunities to develop skills, knowledge and abilities required of an event planner.

HCL-3103: Marketing Communications

Promotion of an experienced based business is a key to success in the tourism and hospitality industry. An exploration of traditional and digital approaches to marketing communications will provide a framework for developing effective promotional strategies for a tourism enterprise. Learners will assess and develop promotional tools that contribute to an Integrated Marketing Communications (IMC) campaign.

HCL-3504: Cost Management

Consider the complexities of controlling resources within the hospitality operation to maximize profit levels. Apply the necessary principles related to the control process and operating control cycle including development and calculation of cost tools. Professional certification opportunities exist.

HCL-3603: Operations Management

Apply a managerial approach to problem solving in a variety of tourism operations. Balancing financial accountability with customer service in a changing business environment is practiced through a modular approach to restaurant, hotel/resort, and gaming operations and management.

HCL-4103: Organizational Leadership

Today's competitive business world demands strong organizational leadership and effective supervisory skills. Explore and understand the challenging and related roles of supervisors and leaders within the tourism industry. Emphasis will be placed on the essential skills of performance management, communication, teamwork, creating a productive work climate, problem solving and conflict resolution.

HCL-4303: Entrepreneurship in Tourism

Design and operate your own business within a simulated environment starting with feasibility and business plan development through execution and evaluation. Investigate resources and criteria for success of small businesses in Canada while developing your entrepreneurial spirit through application of prior learning in finance, marketing, human resource, leadership and management.

GED-XXX3: General Education Elective

Program Maps

Current Students

Current students can view program maps from previous years on the mylambton website. 

You will need to login with your C# and password in order to access your program map.

Disclaimer

Lambton College reserves the right to alter information including admission requirements and fees and to cancel at any time a program or course; to change the location and/or term in which a program or course is offered; to change the program curriculum as necessary to meet current competencies or changes in the job market or for budgetary reasons; to change the pathways third-party certification bodies; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations, over-acceptance of offers of admission, budgetary constraints, or for other such reasons.  In the event Lambton College exercises such a right, Lambton College’s sole liability will be the return of monies paid by the applicant or student to Lambton College.


International Education
Any questions or inquiries please e-mail:
international@lambtoncollege.ca


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