Business Analysis & Improvement


Program Information

The Introduction to Business Analysis and Improvement Board of Governors’ Certificate program provides students with an introduction to the fundamental processes, roles, and responsibilities, facilitation and communication within the role of the business analyst. 

The online curriculum allows the student to examine the organizational goals and values provided by analytics and big data systems and processes. Key terminology and operating principles of these powerful technologies, including implementation is discussed. Students examine the use of tools and techniques used by business analysts within the broader context of organizations and their projects. Review methodologies used to equip the business analyst to better perform as a communication link between all business areas and help them deliver on their key role in project and organizational success is described. The roles of the stakeholders involved in analytics projects and modelling improvements as well as key planning aspects for these projects are covered. The business applications of key concepts in facilitation, negotiations, conflict resolution, and consensus buy-in, as well as the importance of communication concepts critical to the success of the Business Analyst will also be discussed.

Admission Requirements

Ontario Secondary School Diploma (O.S.S.D)
- or -
Post-Secondary Diploma or Degree or equivalent in Business

Applications for this program are not accepted through

Employment Opportunities

The Business Analysis and Process Improvement Board of Governors’ Certificate program qualifies graduates for a broad range of exciting employment opportunities. Graduates can expect a wide variety of rewarding career opportunities that are dynamic and challenging offering a competitive rate of compensation. Career positions may include, but are not limited to:

  • Business Analyst
  • Information Systems Business Analyst
  • Informatics Consultant
  • Systems Consultant

Online & Continuing Education


Program Information

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