Patient Centered Care & Patient Safety

Online Board of Governors Certificate


Enhance patient care with our Patient Centered Care & Patient Safety program. Integrate family care theories and culturally competent approaches for better outcomes. Improve communication and safety practices. Enroll now for advanced healthcare skills.

The Patient Centered Care & Patient Safety Board of Governors Certificate program will integrate patient and family care theories into current practices.

Today’s health care professionals are tasked with communicating effectively with all patients from varied backgrounds, cultures, situations and environments. This program will explore the core concepts of quality and patient safety improvements and culturally competent approaches to achieving enhanced patient outcomes.

Admission Requirements

  • University degree, college diploma, or advanced diploma or equivalent

Mature Student Assessment is available for this program. For more information, please contact Review the Mature Student Admission process.

Academic admission requirements can be obtained through Academic Upgrading and the Pre-Programs at Lambton College.

Prior Learning Assessment

If you believe you have an equivalent level of knowledge and would like credit through Prior Learning Assessment, please contact or call 519-479-1023 at least two weeks before classes begin.

Two pswk students working with a patient.
Get credit for your work experience
Two graduates posing for photos on college grounds.
Be sure you meet admission requirements to earn your credential.

Credential Eligibility

If you are taking courses with the intention of completing this program and earning a credential, you must meet the Admission Requirements. It is your responsibility to supply proof of admission requirements to the Office of the Registrar before completing three courses in this program.

If you complete the program but fail to provide proof of admission requirements, you will be ineligible to receive your credential.


Course Fees

  • Exact costs can be obtained during the registration process. Visit the Course List and select an individual course for associated course fees.
See Financial Aid Options

Graduation Fees

  • Students who successfully complete all the academic requirements for this program should submit their intent to graduate in order to receive their credential. The graduate module can be completed on myLambton via Self Service.

    A graduation fee of about $75 is added to your account upon verification that admission requirements have been met. For exact fees contact your Enrolment Services Professional.


  • Textbook costs may be applicable to each course. Most textbooks can be purchased through, but some exceptions do apply. Some courses may have software or equipment requirements that are not included in the cost of the course and are the responsibility of the student. Please see individual course pages for course-specific textbook information.

Technology Requirements

In order to keep pace with the requirements of each and every course in your program, Lambton College requires that each student have access to a laptop while studying at our college.


Course List


This course provides an overview of patient and family centred care, including the core concepts of respect, dignity, partnership, shared decision-making, privacy and confidentiality. The course also discusses family engagement, cultural considerations, and communication strategies in the healthcare environment.

Please contact us to find out when the next start date will be.


Patient safety is the prevention and mitigation of unsafe acts within the health care system. This course provides a comprehensive introduction to the topic of patient safety. The learner will gain an understanding of why patient safety is critical in health care today. Topics focus on systems thinking, an understanding of error theories, human factors, the importance of teamwork and communication within a culture of safety.

Please contact us to find out when the next start date will be.


This course examines the behaviours, practices and designs that have been shown to effectively mitigate the human factors which contribute to harm and error in delivering health care. Specific topics include: the use of SBAR (Situation, Background, Assessment and Recommendation) reporting and communications, checklists, and evidence-informed practices as risk management strategies.


Please contact us to find out when the next start date will be.


This course provides an introduction to cultural competence and transcultural nursing. Students learn about culture, belief systems, values and practices that are specific to identified cultures, in order to better understand and provide health care that is both culturally competent and culturally appropriate which leads to improved quality care and health outcomes.

Please contact us to find out when the next start date will be.

Have Questions?

If you have any questions about our online programs, the courses offered, the registration process, or any other Online Education related questions, reach out to us.



Online Education


Room B2-280

After Graduation

Employment Opportunities

Caregiver Patient Centered Care & Patient Safety

Graduates of this program will gain enhanced patient care knowledge, skills and vision to apply in a variety of roles within the health care system.

More Information

Prepare for Success

Remember to review the important dates associated with this program - some deadlines may be different depending on how your program is delivered and what section you're enrolled in.

Technology Requirements

It is required that students purchase a laptop with a Windows operating system.

Internet Speed Requirements

For best performance for students learning remotely, an internet connection with a minimum of 40 Mbps download and 10 Mbps upload speed is recommended in order to effectively use video conferencing and remote lecture delivery software as well as, other online resources remotely. Due to the large area over which students may be dispersed, we are unable to recommend a specific provider, so you will need to inquire around your area to find one that best suits your needs.

Minimum Laptop Requirements

In order to access the internet and virtually-delivered software and courseware, student laptops should include the following at a minimum. By meeting the following specifications, students will be equipped to access software and courseware on their laptop through the internet:

  • Intel i5 8th Gen Processor or equivalent
  • 16 GB of RAM (with a minimum of 8 GB)
  • 100 GB HDD or more
  • HD Graphics
  • Webcam with a microphone
  • Wireless 802.11n/ac 5ghz capable
  • Windows Operating System (Windows 11)


To ensure students are getting the most our of their classroom experience, some software will be required.

Lambton College has made this software easily accessible online. Students can leverage our Microsoft Office 365 software packages and services. In addition, much of the software you require for your courses will be available on demand for use on any device - on or off campus.