Computer Systems Technician

General Mathematics I

This general course in mathematics reviews and enhances topics in arithmetic, algebra, linear graphs, measurement, and statistics. A problem solving approach is used throughout the course, and there are many practical applications.

Artificial Intelligence (AI)

This course introduces the core concepts of Artificial Intelligence, its related fields, and its applications. It covers the principles and fundamentals of AI, including its history and current trends. Students will explore the role of AI in various industries, particularly within Canadian business contexts, to understand how AI-powered solutions are applied to real-world problems. The course examines the relationship between AI and big data, highlighting how large data sets drive AI advancements and insights. Additionally, the course analyzes the role of intelligent agents in AI, explaining their functions and behaviors. A significant component of the course is dedicated to exploring various AI learning methods, including supervised and unsupervised learning, classification, regression, clustering, dimensionality reduction, and deep learning. Students will also examine artificial neural networks, focusing on their components, strengths, limitations, and applications. Lastly, the course delves into the Internet of Things (IoT) and its connection to AI, providing a comprehensive understanding of how these technologies integrate. The laboratory portion offers hands-on practice, allowing students to apply their knowledge to real-life AI challenges.

ITIL Foundations

The internationally recognized Information Technology Infrastructure Library (ITIL®) framework is rapidly becoming the best-known and most widely recognized certification for IT service management worldwide. This course introduces students to the basic principles and structure of ITIL, and prepares them to challenge and successfully pass the ITIL V4.0 Foundation exam.

Principles of Information Security

Students are introduced to the fundamental concepts, techniques and principles of securing information in computing environments. Students will gain a solid understanding of the key principles, technologies, and security best practices that are crucial for protecting digital assets, protecting privacy of sensitive data, and appropriately managing security risks. Key elements of information security will be taught in depth, including threat and risk assessment, risk management, access control security, cryptography and encryption, network security, identity access management and incident response. Students will learn hands-on techniques that are critical to protect sensitive information from unauthorized exposure, modification, disclosure, and destruction.

Project Management

One of the most in-demand IT skills today isn't really an IT skill: it's Project Management. As more and more demands are placed on IT departments, there is more demand for Canadians who understand and can manage in a project-based environment. Using the principles as defined in accepted industry Project Management standards, this course provides a hands-on framework for how to initiate, plan, execute, monitor and control, and close a project. Through lectures, labs and assignments, students look at all stages of project development with an eye to the tips and tricks that do a successful project. In addition, this course prepares students to challenge the CompTIA Project+ or the Certified Associate in Project Management (CAPM)® certification exams. CAPM and PMI are registered marks of the Project Management Institute.

Workplace Communications

In this course, students write and speak in response to realistic workplace scenarios to build practical communication skills. They produce, revise, and edit written communication geared to the workplace and practice the oral communication and effective listening skills that will help them succeed in professional environments.

Introduction to Sustainable Development

This course introduces the concept of sustainable development to a broad audience. Students are presented with the factors that affect the environmental, economic and social sustainability of our communities. The course investigates the development of human populations and how their need for resources (e.g. energy, food, water) has compromised the natural ecosystems. Social and economic factors are explored in the context of social equality and sustainability in the local and global economy. The effects of individual lifestyle changes on the sustainability of communities are also examined.

Job Search & Success

This course provides student with skills and knowledge to help support their career search and succeed in the workplace. Students align their personal skill set and goals to guide them on their career paths. They will learn how to effectively conduct a job search, build a professional and well-tailored resume and cover letter, and develop and practice interview techniques. Students will also develop their personal brand to help support effective career networking and aid in their job search. Teamwork and collaboration in the workplace are also discussed. Self-reflection is used to inspire insight and support their professional career journey.

Servers in the Cloud

This course introduces students to advanced server skills. Focusing on hands-on, practical skills for administering a server in an Enterprise and Cloud. Students will integrate multiple Network Operating Systems (NOS), and install packages, policies, or scripts to automate network services and deployments. Managing groups, users, resources, security, software deployment and policy management in Network Operating Systems. Security for your enterprise and all configurations will be prioritized. By the end of this course, students should have the skills necessary to install, configure, and maintain an Enterprise Cloud environment with active users.

CompTIA Security+

The CompTIA Security+ Course is designed to introduce the basic concepts and skills required to prosper in the field of cybersecurity. This 12-week course is customized to meet the standards and objectives outlined by CompTIA for their Security+ certification. Upon completing this course, students will have acquired the required knowledge and skills to obtain the CompTIA Security+ certification. Students will be well-equipped to tackle various cybersecurity challenges and actively safeguard organizational assets and confidential data, ensuring their security and integrity.

Servers on the Network

This course includes knowledge of configuring, troubleshooting and deploying a Server in a network. Students will install basic infrastructure services: DHCP, DNS, Web Services, and File sharing. This course will have students install, configure, and troubleshoot these services in a classroom network. Students will learn about package managers, file and directory manipulation commands, locate configuration files, describe access controls used in securing the server. Current Server Operating Systems will be installed and configured, and students are required to demonstrate skills through a series of hands-on exercises, labs and tests.

Business Technologies

This course examines emerging information technologies and their role in the world of business. While students are provided with opportunities for hands-on experience with a variety of applications, such as VoIP, the main emphasis is on gaining an understanding of how particular technologies are disrupting traditional business methods and workflow. The course topics are divided into three general areas. The first area is a high-level look at complex trends like social media and the Internet of Things. The second includes both enabling technologies like machine learning and business practices like search engine optimization, along with the impact it's having on digital marketing. The third places technology in a wider market context by providing students with an overview of regulatory issues and privacy risks for business.

Linux 1

General Education Elective

Wireless Networking Fundamentals

This course is an introduction to the analysis, design, implementation, and management of wireless transmission systems. Students will learn about wireless channel and system models; fading and diversity; resource management and power control; multiple-antenna and MIMO systems; space-time codes and decoding algorithms; multiple-access techniques and multiuser detection; and architectural issues. The course will provide students with information and practice activities to prepare them to assist in the designing, installing, configuring, monitoring and conducting basic troubleshooting tasks of WLAN installations. This course will have students install, configure, and troubleshoot these services in a classroom network and students are required to demonstrate skills through a series of hands on exercises, labs, and tests. The course will provide entry level information, and will not specialize in any of the advanced features of WLAN network solutions.

Routing & Switching

This course describes the architecture, components, and operations of routers and switches in a network. Students gain an understanding of configuring routers and switches for required functionality. Students learn how to configure and troubleshoot network devices and resolve common issues with data link protocols. Students will also develop the knowledge and skills needed to implement virtual private network (VPN) operations in larger networks. By the end of this course, students will be able to configure and troubleshoot routers and switches and resolve common issues with routing protocols, virtual LANs, inter-VLAN routing, and VPNs in both IPv4 and IPv6 networks.

Technical Support Services

This course will introduce students to the IT Service Desk role and prepare them for an entry-level technical support position at a Canadian company. Topics include transferrable skills such as organization techniques, stress management, prioritization/time management, teamwork, and conflict resolution. Students will also learn to apply troubleshooting techniques,manage documentation, how to communicate effectively, common information security practice, and the concept of continuous, on-the-job learning. Emphasis is on hands-on projects / presentations and case projects to understand the concepts behind help desk topics. This course provides the soft, practical, and self-management skills needed in the IT Service Desk environment.

Network Scripting for Administrators

This course is designed to introduce students to scripting used in administering Windows Server environments. Focusing on Windows Command Line, and PowerShell. Students have learned the point-and-click method in previous server courses, now they'll learn how to automate the creation of users, deploy virtual machines, and redirect computer accounts to different directory folders for added security. Students will learn automation tasks beyond these items and are only limited by their imagination. This course fosters creative thinking and pushes students to create scripts to make their day-to-day administrative work easier. Although this course is related to software programming, we are not creating new software applications, but rather, automating daily tasks that take time to complete when using point-and-click methods.

Cloud Infrastructure

This course is designed to give students exposure and experience to Cloud environments. In this course we will be installing and configuring virtualization both on a local host and on a hardware SAN unit. Students will be tasked with installing and configuring resources, operating systems, and networking using a variety of OS platforms and virtualization components. Students will also discover methods and procedures to maximize resources, availability, and client access to the Cloud. Industry standards surrounding Cloud deployments and maintenance are explored as well as Data and Transport Security. Students will also explore compliance with the legal issues surrounding Cloud environments and advanced networking topics related to Cloud deployments .Students will be tested through quizzes and hands on labs and exercises.

WIL Based Capstone Project