Office Administration - Health Services (Flexible)
Overview
Online learning for tomorrow’s healthcare workplaces.
Support hospitals, clinics, and healthcare organizations with confidence. Lambton College’s Office Administration – Health Services Flexible Diploma program blends core business knowledge with specialized healthcare administration training, giving you the skills to excel in fast-paced medical environments—all fully online and flexible to fit your schedule.
What You’ll Learn?
- Medical Office Procedures: Support patient services and healthcare teams efficiently
- Health Records Management: Manage digital and physical patient records accurately
- Professional Communication: Develop culturally responsive and ethical communication skills
- Technology & Digital Tools: Master software and systems used in modern healthcare settings
- Core Business Skills: Accounting, project management, and organizational procedures
Program Highlights
- Four-term online diploma with career-focused curriculum
- Practical applications in real-world business and administrative scenarios
- Develop critical thinking, digital literacy, and organizational expertise
- Pathways for continued education or advanced business studies
Your Pathway Forward
Designed for high school graduates, mature learners, and professionals seeking career advancement, this flexible online program provides the opportunity to develop specialized healthcare administration skills while opening doors to further studies and advanced healthcare-related diplomas.
Admission Requirements
O.S.S.D. or equivalent with:
- Grade 12 English C or U
Mature Student Assessment for this program is available in the subject of English for the purpose of demonstrating proficiency in this required admission subject. For all other admission requirements, applicants must complete the required course(s) as listed above. For more information, please contact counselling@lambtoncollege.ca. Review the Mature Student Admission process.
Academic admission requirements can be obtained through Academic Upgrading and the Pre-Programs at Lambton College.
Costs
- Fees will be determined in Spring 2026.
Technology Requirements
In order to keep pace with the requirements of each and every course in your program, Lambton College requires that each student have access to a laptop while studying at our college.
Courses
Business English Skills I
This course emphasizes the writing of effective business communications, including letters, memoranda, email, and short reports. Other tasks include applying proofreading and editing skills. These skills will prepare the student for the work environment, which requires practical business writing to be clear, correct, and concise. Students are introduced to the research process and develop critical thinking skills.
Business Math
This course is designed to introduce the learner to the skills required to solve business mathematics problems. Basic arithmetic and algebra skills are covered, as well as business applications including percentages, markup/markdown, trade discounts, simple interest, and compound interest. No prior knowledge of financial mathematics is required.
Computer Keyboarding
Word Core
Learn to use MS Word 2019 or 365 for Windows, a word processing package that has the convenience and efficiencies of pull-down menus. Learn to create, edit, format and print documents. Use paragraph, page, and character formatting commands. Create multiple page documents with table, and desktop publishing with MS Word 2019 or 365.
Excel Core
Learn to use Microsoft Excel to create and format spreadsheets in order to analyze data and make more informed business decisions. You will discover how to; create, edit, format and print workbooks; use mathematical formulas and functions; create and format charts and shapes; insert images; cut, copy and paste data.
Presentations & Desktop Publishing
Start, navigate and generally understand concepts essential to the use of Publisher. By working with objects, frames, and text in a publication, students will perform a mail merge, create drawings, and WordArt objects. They will be able to create stationery, design master pages, and use layout and page techniques to enhance Publisher publications. The ability to create electronic presentations as well as various types of print materials such as business cards, letterhead, brochures, flyers and newsletters is necessary in business today. Students should be using Microsoft Publisher and Powerpoint 2016 exclusively.
General Education Elective
Microsoft Word – Expert
Learn to use advanced MS Word 2019 & 365 software features required to prepare complex and prepare professional documents. Learn to manage document options and settings, design advanced documents, create advanced references, and create custom word elements.
Excel – Expert
This course is designed to teach advanced topics of MS Excel by building upon the topics covered in the course COMP8166 (Excel Core). Students will learn how to create and analyze spreadsheets using PivotTables and PivotCharts, and Excel’s What-If analysis tools. Students also learn many of Excel’s advanced functions, including logical and conditional, financial, date and time, and database functions and also how to create their own custom functions. In addition, students learn how to protect and share their workbooks. This course helps prepare students wishing to pursue the MOS certification exams for Excel Expert (Excel Expert 2016 exam 77-728 and Excel Expert 2019 exam MO-2019).
Office Technology & Procedures
This course helps the student acquire practical and transferable office administration skills, attitudes, behaviours and knowledge, which can be valuable in obtaining and retaining careers in today's fast-changing office environment. Topics covered include Internet research and email messages; managing time and stress; telecommunications; office reception and customer service; planning meetings and travel arrangements; handling the office mail; and document management.
Accounting Theory & Practice
This course is an introduction to the theory of accounting and the standard methods of record-keeping. Accounting principles and concepts are emphasized in the preparation of financial statements for both service and merchandising organizations. Topics include preparing and posting journal entries, adjusting and closing accounts, introductory financial statements, bank reconciliation and basic payroll transactions.
Microsoft Edge
"In this course, students are challenged to develop their 'personal brand' using strategic brand development techniques. The variety of available media such as resumes, personal websites and social media are explored, as well as career planning and professional development opportunities. Students learn proven techniques from leading brands and apply them to the creation of their own unique, differentiated brand in the workplace."
Outlook Level 1
Students will learn how to communicate with each other, manage their time and work more efficiently using Microsoft Office Outlook 365. Proper email etiquette for sending and receiving electronic mail, organizational methods for storing mail, mailboxes, address books, contact lists, tasks and journals are among the topics covered.
Practical Data Analytic Skills
General Education Elective
Office Simulation
Access Core
Microsoft Access is a computerized database that allows you to manipulate, link, chart, query and report your data to customize the information you need. You will learn to use Microsoft Access to create databases, view, format, manage and modify data tables and fields. You will learn to create forms, queries, reports and explore data relationships using its pull-down menus, toolbars and dialog boxes. Microsoft certified courseware publication is used to present the software features in a well-illustrated graphic format to prepare students to complete the appropriate Microsoft Certification exam #77-730 for students who wish to write the MOS (Microsoft Office Certification). Students can identify Access Skills to potential employers by successfully completing the course capstone project to earn a skills badge
Communications for Business
This course provides students with the skills required for professional, written, and oral communications essential to business success and subsequent courses. Students will develop database and internet research skills; prepare professional written business communication; and create, practice and deliver professional oral presentations. Students will research and document borrowed information in a business report and will demonstrate critical reading and thinking skills.
Essentials in Health Record Management
Designed to study the record keeping practices in the hospital and physician's office. Emphasis is placed on hospital and medical staff organization, patient record content, procedures in filing, numbering and retention of patient records, qualitative analysis, release of information, forms control and design, indexes and registers, reimbursements, regulatory and accrediting agencies, and alternate health care delivery systems.
Occupational Health & Safety
This introductory course provides students with a foundational understanding of the diverse and evolving field of Occupational Health and Safety (OHS), with a focus on the Ontario context. Students will explore the key technical, legal, political, and personal factors that influence workplace health and safety. Core topics include the Occupational Health and Safety Act, Workplace Safety and Insurance Board (WSIB) processes, WHMIS, Transportation of Dangerous Goods, accident prevention and investigation, physical and biological hazards, and the principles of managing OHS programs. This course equips students with the essential knowledge and skills needed to support safe work environments and prepare for further study or entry-level roles in the field.
Medical Terminology
Develop the language required to communicate effectively in a medical setting. Medical terminology, word structure as well as diagnostic procedures and pharmacology related to twelve body systems will be studied.
General Education Elective
Dental Science & Office Procedures
Medical Transcription Fundamentals
This course will enhance the learning achieved in previous and prerequisite courses for medical transcription that students need to enter the field with confidence. Students will experience a practical and effective approach, with follow-up questions in each chapter to promote class discussion and exercises designed to reinforce concepts and procedures. Students will have a conceptual and practical understanding of general medical terms and various medical specialties in a way that is easy to remember. Detailed transcription tips throughout the course will offer useful information and hints, and there is a CD-ROM that includes 10 hours of actual dictation, sample reports, and other data needed to prepare the documents discussed in the text.
Introduction to Pharmacology
Pharmacology for the medical office professional is intended to help medical office staff to develop an understanding of how drugs work, drug classifications, methods of administration, and the major drug groups affecting the various body systems. Common drug examples will be looked at with each drug classification. The meaning of Doctor's Orders using commonly accepted medical abbreviations will also be discussed. This course is open to current employees in health-related areas or those who hope for such employment in the future.
Medical OHIP Billing
This course is designed to provide the student with the basic principles of efficient Health Claim Billing in Ontario. The student will learn how to use the Schedule of Benefits and Preambles of the Ministry of Health, as well as be introduced to computerized billing.
Empowering Patients: Navigating Digital Health Care
Medical Office Procedures
Medical Office Procedures is designed for the learner who is pursuing a career in health administration in a physician's office, clinic, or hospital setting. It will include information on professional and career responsibilities, interpersonal and written communications, safety standards, infection control, records management, order entry, financial administration, and managing the medical office. The Canada Health Act and the principles of OHIP medical billing will be introduced.
Internship (Part-Time)
Co-operative education provides students with the opportunity to apply classroom learning to the workplace, undertake career sampling and gain valuable work experience that may assist students in leveraging employment after graduation. For further information regarding co-op, please refer to: https://www.lambtoncollege.ca/student-supports/co- ops-placements
Contact
Online Education
Room B2-280
Program Information
After Graduation
Employment Opportunities
Our graduates are fully prepared to step into the fast-paced world of healthcare administration, bringing a combination of professional skills, practical experience, and specialized knowledge. They are equipped to support hospitals, clinics, and other healthcare organizations with expertise in digital recordkeeping, medical office procedures, patient services, and professional communication. Graduates are ready to take on roles such as medical office assistant, health records clerk, administrative coordinator, patient services representative, or health office administrator, contributing confidently to safe, efficient, and inclusive healthcare environments from day one.
More Information
Technology Requirements
It is recommended that you use a Windows laptop for your coursework. While other devices like MacBooks or Chromebooks might work for some tasks, they may not support all the software required for your program. If you're unsure, check with your professors before buying.
Internet Speed Requirements
To get the best experience while learning online, we recommend having an internet connection with at least 40 Mbps download speed and 10 Mbps upload speed. This will help you use video calls, attend online lectures, and access other learning tools smoothly.
Because students live in many different areas, we can't suggest a specific internet provider. You'll need to check with local companies to find one that works best for you.
Laptop Requirements
In order to access the internet and virtually-delivered software and courseware, student laptops should include the following at a minimum. By meeting the following specifications, students will be equipped to access software and courseware on their laptop through the internet:
- Intel i5 8th Gen Processor or equivalent
- 8GB of RAM
- 100 GB HDD or more
- Webcam with a microphone
- Wi-Fi capable (802.11n/ac 5GHz)
- Windows 11 operating system
Mobile Device
Students will require a mobile device (smartphone) for:
- Accessing your digital student ID
- Using campus applications and services
Software
To ensure students are getting the most our of their classroom experience, some software will be required.
Lambton College has made this software easily accessible online. Students can leverage our Microsoft Office 365 software packages and services. In addition, much of the software you require for your courses will be available on demand for use on any device - on or off campus.