Program Information

The Hotel & Resort Management Ontario College Graduate Certificate program is designed for students intending to pursue a career in the hotel and resort industry for supervisory and management roles. Students can expect to be immersed in an innovative curriculum, formed from industry expertise and managerial skills.

The content is related to the pillars of the hospitality industry, including: entrepreneurial thinking, accounting and finance, marketing and sales, food and beverage, accommodations and human resources. Courses will assist students with the knowledge and ability to transition directly into the industry at the knowledge and ability to transition directly into the industry at the conclusion of the program, with a strong understanding of the internal relationships between departments and the various business functions that drive performance in the hotel and resort industry.

This program requires students to purchase mandatory courseware. This fee will be applied to the student account in the third term.

This Lambton College program is licensed to and delivered by Queen's College (PDF), a licensed private career college in Mississauga, Ontario. Students that are registered at Lambton in Mississauga are students of a public college and as such, will receive full credit from Lambton College for all Lambton College courses completed at the Queen's College campus in Mississauga. Students who meet program graduation requirements will graduate with a credential from Lambton College.

See Course List

Admission Requirements

A college diploma or university degree

The admissions process is competitive and meeting the minimum academic requirements does not guarantee admission.

English Language Requirements

Applicants must demonstrate language proficiency by submitting one of the following scores:

  • IELTS of 6.5
  • TOEFL iBT 79
  • Passed Lambton Institute of English placement test 

Applicants from India, China, Vietnam, Philippines and Pakistan should note that IELTS is the only proficiency score accepted by the Study Direct Stream (SDS) program. Additional country-specific requirements may also be applicable.

Meeting the minimum English requirements does not guarantee admission. Students with higher English proficiency scores will receive priority in the admission assessment process.

Course List

MKT-1143: Marketing Fundamentals

This course introduces students to the foundations of successful marketing and prepares them for advanced marketing courses. The emphasis is on learning and applying marketing concepts in an ever-changing environment that is becoming more global in nature. Topics covered include the following: understanding the marketing environment, consumer and business behaviour, marketing intelligence, and the design and implementation of effective marketing strategies and marketing mix elements.

COM-3013: Professional Communications

This course is designed for international students with diplomas or degrees. It focuses on polishing communications skills acquired through one's academic career and workplace experience. Through various business writing and speaking scenarios, students learn Canadian business practices and communication styles. Close attention is paid to proper incorporation of the intellectual property of others to ensure academic integrity. Students will practice organized and dynamic speaking and will strive for polished business documents.

BUS-1883: Business Analytics

Strong computer skills are essential to finding employment in management and administration. This course provides students with resources and guidance to develop skills in Microsoft Office Excel and apply data processing and data analysis to real world business scenarios. Students develop skills in time management, self-discipline, and having an eye for detail and improve their ability to read and follow written instructions. Business Analytics is a course delivered using practical hands-on applications in the computer lab, student self-assessments, and online resources all designed to provide flexibility in learning. This course prepares students for further opportunities to apply their spreadsheet skills and expand upon as they continue in their areas of study.

MAN-1103: Human Resources Management

Effective Human Resources Management (HRM) is critical to the success of organizations today. This course will provide an overview of the key concepts of HR management and will include some history and theory of the HR function and important terminology. It will introduce students to the core competencies of effective HR practitioners and allow for self-assessment against these competencies. We will be discussing core HR practice areas such as Strategic Planning, HR Planning, HR Administration, Talent Management, Training Learning and Development, Performance Assessment, Total Rewards (including Compensation and Benefits) Employee and Labour Relations and Health and Safety in the workplace. In addition, the course looks at the legal environment for effective HR management, and the role of HRM in mergers and acquisitions and organizational change management.

HAR-1013: Financial Analysis and Budgeting

Manage and operate successful hospitality and tourism enterprises by gaining a solid understanding of financial management. Preparation and interpretation of financial statements and key performance indicators are some of the skills developed to maximize profitability of operations.

HAR-1501: Industry Certifications

Earn TrainCan Inc's nationally recognized safe food handling and WHMIS certifications, Smart Serve Ontario's safe beverage service certification, provincial AODA customer service training and the OHSA Worker Awareness certificate. A modular approach to industry specific training requirements ensure the foundation has been set for working in industry during the co-operative work term and upon graduation.

HIN-3303: Human Interaction

HIN 3303 offers the learner a practical lesson in working with others in all of life's situations, including family, friends, school and the workplace. It is imperative that we have acceptable and effective interaction skills. Students will study and exercise various workplace practices to ensure that they can be valuable contributors to their workplace environment. Teamwork and many other group dynamics will be studied and practiced.

HAR-1403: Food and Beverage Operations

Develop the skills, knowledge and abilities required for professional food and beverage service. Restaurant operations, service standards, mixology, tableside food preparation, and dietary requirements are explored in theoretical discussions and practical application.

HAR-3043: Introduction to Hotels and Resorts

Travel and tourism is a valuable part of an industrialized nation's lifestyle and economy. Tourism continues to thrive as a top global sector (employing millions of Canadians and generating tens of billions of dollars in revenue each year). This course introduces the learner to the industry as a whole and examines the interrelationships of each sector. A discussion of how the tourism industry operates within the context of the Canadian marketplace is essential to learners. Topics covered include classification systems, career opportunities, demographics, planning, development, marketing, transportation, accommodations, food and beverage, travel and tourism services, event management and challenges and trends.

HAR-3084: Hotel and Resort Finance and Revenue Management

Managing capital and implementing a system of control for key inputs and outputs is vital to successful hospitality operations. This course is designed to assist students in understanding the complexities of controlling resources within the hospitality operation. Emphasis is placed on developing and measuring standards, budgeting, planning and forecasting for control within a food and beverage business. Other topics include cost-volume-profit analysis, inventory control and valuation, revenue and cash control and the use of technology in the management and analysis of cost data.

HAR-3093: Lodging Management

Students consider entrepreneurial and corporate perspectives of lodging management and operations. Departmental contributions to the overall product are considered in the context of balancing customer service and financial accountability. Discussions include the impact on operations of Industry trends, security, and legal issues.

HAR-4073: Tourism Trends and Strategy

Go beyond traditional tourism to explore current special interest tourism product development within a responsible and sustainable planning context. Emphasis is placed on the positive and negative impacts of tourism on cultures, societies, economies, and environments.

CPP-1001: Co-op Preparation

This course will provide students with employment preparatory skills specifically related to Co-operative Education. This will include understanding the Co-operative Education & Internship Policy, understanding the support system available through the Co-op and Career Services department, utilizing social media, preparing effective cover letters & resume as well as the fundamentals of behavioural based interviewing.

Academic Term

MKT-4003: Customer Relationship Management

This course examines the principles, methods and strategies of customer relationship management (CRM) and effective customer interaction that creates a competitive advantage. CRM manages a company's interaction with current and potential customers by using data analysis about customers' history with the company to improve business relationships with customers. This improves customer retention and drives sales growth. An emphasis is placed on assessing customer needs and improving the organization's ability to meet those needs. The course looks at how to develop and implement a CRM strategy which uses systems to compile data from a range of different sources including a company's website, social media, telephone, email, chat bots and live chat. Through CRM, businesses learn more about their target audiences and how to best meet their needs. An emphasis is placed on identifying, interacting and retaining and maximizing profitable customers through customized products and services based on information derived through metrics, establishing customer loyalty and improved target marketing.

HAR-1003: Hotel and Resort Operations Management

This course reviews fundamental aspects of managing front office operations with an emphasis on applied learning utilizing existing Property Management Systems. Students review industry basics about front office operations, internalizing this knowledge by processing simulated transactions using Micros Opera Software. Micros Opera software has become the industry standard in terms of its ability to provide a truly comprehensive software suite for property management and core central Hotel and Resort systems. General topics covered include property management systems, reservations, guest registration, accounting, check-out, account settlement and front office audit. Specific areas related to Micros Opera are profile management, basic and advanced reservations, basic and advanced front desk functions, and basic cashiering.

HAR-2003: Hotel and Resort Employee Relations

Managing human resources is a critical component of operating a successful hospitality business. The Hotel and Resort industry relies heavily on people and the growth of relationships between management, staff and guests. Regrettably, this has been a challenge for some hospitality leaders resulting in high turnover, employee shortages and reduced service levels. This course introduces students to fundamental steps required to effectively identify, develop and continuously support positive, productive and fulfilled employees. Topics covered include job analysis and design, planning and recruitment, orientation, company culture, training and development, employee evaluations, compensation, negotiation, collective bargaining, health and safety, employee turnover and social responsibility.

HAR-3103: Marketing Communications

Promotion of an experienced based business is a key to success in the tourism and hospitality industry. An exploration of traditional and digital approaches to marketing communications will provide a framework for developing effective promotional strategies for a tourism enterprise. Learners will assess and develop promotional tools that contribute to an Integrated Marketing Communications (IMC) campaign.

HAR-4203: Hotel and Resort Capstone Project

This course provides the student an opportunity to demonstrate their skills by acting in the role of the project manager within a Hotel and Resort environment. This capstone course consolidates the learning from the previous courses and provides an opportunity to put learning into action through the use of a computer-based project management simulation. Upon completion, students prepare a lessons learned audit capturing their reflection of their own performance and that of their team mates.

CPL-1049: Work Term - Full-Time*

Co-operative education provides students with the opportunity to apply classroom learning to the workplace, undertake career sampling and gain valuable work experience that may assist students in leveraging employment after graduation. For further information regarding co-op, please refer to: https://www.lambtoncollege.ca/co-op_and_career/

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ALP-5559: Applied Project

Applied Project is aimed at enriching student success by combining the skills students have learned throughout their program. Within the course, students are taught valuable proposal development skills, project management techniques and presentation skills through weekly workshops. Moreover, the project should, by its very nature, attempt to enhance and strengthen the student's employability prospects post-graduation by exposing them to skills and knowledge in demand from today's employers. This course allows participants to integrate and apply skills and knowledge gained from a number of previous courses of study taken in the program. These skills are used to complete an applied research or design project on a real-world challenge presented by an instructor or an industry partner. The student or student teams are expected to meet with the project supervisor during mutually agreed upon times and are required to attend each in-class session during the week.

*In order to be eligible to participate in a full-time Co-op Work Term (CPL-1049) students must have a GPA of 2.8 or greater.

Failing to do so will require the students to enroll in CPL-5559 WIL Project at an additional cost to the student.

See the Additional Fees tab for current fees.

Program Maps

Students are required to follow their prescribed program map and are not allowed to take unscheduled breaks for any reason.

Current Students

Current students can view program maps from previous years on the mylambton website. 

You will need to login with your C# and password in order to access your program map.

Lambton College reserves the right to alter information including admission requirements and to cancel at any time a program or course; to change the location and/or term in which a program or course is offered; to change the program curriculum as necessary to meet current competencies or changes in the job market; to change the pathways third-party certification bodies; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations or over-acceptance of offers of admission. In the event Lambton College exercises such a right, Lambton College’s sole liability will be the return of monies paid by the applicant or student to Lambton College.

Technology Requirements

This program requires a laptop.

Employment Opportunities

Graduates may find employment in all elements of full service hospitality and tourism operation including: front office, food and beverage, housekeeping, sales and marketing, accounting, finance and human resources.

For more information about post-graduate work eligibility for international students, please review the Post-Graduate Work Permit Program information.

For more information, please contact the appropriate campus:

Toronto
416-485-2098
lambton@cestarcollege.com
Mississauga
905-890-7833 x 222
lambton@queenscollege.ca
Sarnia/Main Campus
international@lambtoncollege.ca
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