Office Administration - Health Services (Accelerated)

OAHS
City: Sarnia
12-Month Ontario College Diploma
SEP Open

Overview

If you're detail oriented, with strong organizational and communication skills, interested in learning about managing health care specific administrative tasks efficiently and gaining a solid understanding of medical terminology, this program is for you.

The Office Administration – Health Services diploma program is ideal for those students interested in providing support in a health and wellness care setting outside of the direct patient-care specialty. The types of positions in this field may include assisting medical practitioners and wellness professionals to keep the office operating effectively or supporting the many offices or departments of hospitals or health care facilities. Employers need health care administrative professionals with exceptional medical office and advanced-level technological skills, including skills in transcription of a wide range of medical data, the ability to provide excellent customer service and the organizational expertise and discretion to keep the office running smoothly.

The third term focuses on health services office administration with a concentration on medical terminology and its construction as well as a detailed background in anatomy and physiology as well as a course in dental anatomy. Students will be familiar with procedures required to operate a medical office including fundamentals of pharmacology, expert medical keyboarding, as well as OHIP billing and electronic records management. With a wide variety of hands-on practical experience built into the program through experiential learning, graduates of the Office Administration - Health Services program are fully trained to meet the demands of today's health care and wellness setting.

This is a 12-month, fast-track program that includes three consecutive terms.

Real World Experiences

Admission Requirements

O.S.S.D. or equivalent with:

  • Grade 12 English C or U

Mature Student Assessment for this program is available in the subject of English for the purpose of demonstrating proficiency in this required admission subject. For all other admission requirements, applicants must complete the required course(s) as listed above. For more information, please contact counselling@lambtoncollege.ca. Review the Mature Student Admission process.

Academic admission requirements can be obtained through Academic Upgrading and the Pre-Programs at Lambton College.

Costs

  • Year 1 $7,390.53

Please Note: These fees apply to the 2024-2025 academic year and are subject to change. Fees do not include books (unless specifically noted), supplies or living costs.

Technology Requirements

In order to keep pace with the requirements of each and every course in your program, Lambton College requires that each student have access to a laptop while studying at our college.

Courses

ACC-1103
Accounting Essentials

Administrative Assistants play a vital role in business operations, and understanding accounting fundamentals is a key qualification. This course introduces students to accounting for a small business concern with a study of the fundamental principles and methods of record-keeping. Topics covered in this course include the following: basic bookkeeping skills as well as accounting applications for cash, accounts receivable, accounts payable, banking activities, and payroll. This course is designed to prepare students with essential accounting knowledge and skills necessary to excel in an administrative role and contribute to the financial health of an organization.

OAG-1103
Spreadsheet Essentials

This hands-on course introduces students to the power of spreadsheets with emphasis on creating worksheets that are always well-planned, well-constructed, and beautifully formatted. Students will manage large sets of numbers, names, dates, and analyze all kinds of information, so creating workbooks, worksheets, and chart sheets is needed. Students analyze practical business examples that develop the skills and know-how to apply them to different environments.

OAG-1303
Professional Presentation Design

Students will develop proficiency using presentation software tools in this course. Students will learn how to create, design, and present business materials and presentations using a wide variety of editing and formatting features, sophisticated visual elements, sound, video, templates, interactive graphics and more. Emphasis will be placed on creating effective designs. Students use team building skills to develop and facilitate a group presentation.

OAG-1703
Computer Technology

Emphasis in this course for students is placed on learning and unleashing the full potential of the latest Windows operating system where students learn about the sleek, intuitive interface and a host of innovative features designed to enhance productivity and creativity in the office. Students will also have a better understanding and practice the fundamentals of Artificial Intelligence (AI), its application, and learn about its implications for the future. Organizational skills and management of electronic information through cloud computing are also studied and practiced. Students will be introduced to social media and learn the importance of being a good digital citizen, knowledge of digital security, and effective Internet research using the latest browser technology.

OAG-1913
Keyboarding & Proofreading

Students in this course will master the keyboard using a web-based software program, with an emphasis on proper keyboarding techniques, speed, accuracy, and skilled proofreading. Preparation of common business documents (ranging from emails to business letters to multi-page reports) ensuring documents are completed to today's business standards and are completed in realistic timeframes are emphasized. Timed keyboarding tests will be used to develop keyboarding skills. Upon successful completion of the course, students will demonstrate the ability to keyboard with a speed goal of 40 net wpm.

OAG-1903
Administrative Documentation

Students in this course will learn the ability to produce documents with word processing software and use the correct document processing functions that meet acceptable business standards, all of which are essential in day-to-day functions of the office. Students develop skills creating and formatting documents for business-related correspondence with an emphasis on accuracy, ability to follow instructions, proofreading and editing. Working with multiple documents, applying the correct commands when formatting a variety of data, applying customization, using styles, are some of the important skills students will be learning and applying. Students in this course will continue to practice their touch-typing skills concurrent to the Keyboarding and Proofreading course.

COM-1013
Critical Thinking & Writing

In this writing course, students respond to current issues and news articles via various styles of paragraphs and essays. Students practice thinking critically and organize and hone their writing to ensure clarity and correctness in their messages. Students explore different perspectives, and through synthesis, analysis, and response, strive for clarity of message and diplomatic expression of opinion based on fact. One of the pillars of Lambton College is a commitment to sustainability and equity, diversity, and inclusion, including Indigenization of the curriculum; where appropriate, readings in this course will reflect this commitment. Critical Thinking and Writing lays the foundation for a subsequent research-writing course.

GED-XXX3
General Education Elective

OAG-2003
Office Management Skills

In this course, students will develop the administrative skills required in an office environment, including customer service, business ethics, time management, meetings and travel arrangements, and records management. Students will apply their knowledge of various software applications and their communication skills to complete practical, office-related tasks and assignments. Travel planning and meeting management are two key roles of the administrative professional. Students develop domestic and international travel planning skills, including itineraries, travel expense tables, and travel authorizations. Students further develop meeting management skills including arranging, participating, recording, and formatting meeting notices, agendas, and minutes.

OAG-2103
Advanced Spreadsheet Production

This course is designed to build on the Spreadsheet Essentials course. Students participate in hands-on training activities that include the creation of advanced formulas, templates to automate and validate data entry and using wizards and queries to import data into spreadsheet software. A variety of analysis tools will also be explored in this course. Students will engage in analyzing information, data analytics, and data visualization using analysis tools. In addition, students will explore software services, apps and connectors that work together to create graphical, interactive dashboards and reports that visually share data.

OAG-2013
Business Computing, Collaboration & Productivity

Project management techniques are crucial to the success of administrative professionals in any organization. This course provides the student with the project management knowledge and skills to work effectively to support projects and to create systems for staying organized. Elements of the Project Life Cycle within the project management framework, techniques of project planning and prioritizing, and other topics such as project scope, project risks and factors for success, project reporting, and communication are studied. This course emphasizes teamwork and explores other shared workspaces as it pertains to collaboration and productivity. Through discussion and application of all aspects of project management knowledge areas, students will learn about the techniques and tools used to successfully manage projects to acquire a working understanding of project management and theory. Specific project management tools are taught in OAX 3013, Term 3.

OAG-2113
Database Management Fundamentals

Managing organizational information and project planning are essential in achievement of greater efficiencies in the workplace. Students develop skills in database and records management through the creation and management of tables, relationships, queries, forms, and reports. Through a series of hands-on activities, students develop a range of valuable skills for database and records management.

OAG-2303
Social Media for Administrative Professionals

Expanding on the OAG 1703 course, students will continue to explore the fundamentals of social media and assess how social media impacts and influences fields, such as communication and marketing, as well as how it informs future trends and developments. This course explores other online marketing tools and tactics, such as email, digital advertising, and content marketing, that businesses can use to build relationships with their customers. Students engage in simulated social media, email, and digital advertising campaigns to gain a better understanding of how to use these tools in their marketing efforts.

OAG-2903
Advanced Administrative Documentation

In this course, students will expand their word processing and document production skills previously learned in Administrative Documentation using advanced formatting techniques and tools to create professional business documents. Students will identify and apply formatting techniques that comply with Accessibility for Ontarians with Disabilities Act, related to the production of business documents, and learn more about streamlining text formatting, creating business stationery and text-based graphics. Students will also gain a solid understanding of and apply skills when integrating other software into their documents. Timed keyboarding tests will continue to be used to develop keyboarding skills and continue to build on keyboarding skills developed in the Keyboarding and Proofreading course, increasing accuracy and speed. Upon successful completion of the course, students will demonstrate the ability to keyboard with a speed goal of 45 net wpm. Administrative professionals consistently perform at the highest industry standard for keyboarding.

PSY-1053
Human Relations

This course provides a forum for enhancing students' abilities and understanding of the value to human social interaction through communication and connection. This course places a strong emphasis on applied learning in the context of communicating with others, recognizing that personal development evolves from social interaction. Course topics include the study of emotion-focused brain functionality, self-understanding and awareness, understanding the importance of perception skills in relationships, developing strong verbal and nonverbal communication skills, recognizing prosocial leadership skills, understanding and establishing healthy team dynamics, and addressing conflicts in relationships.

COM-2013
Communications for Business

This course provides students with the skills required for professional, written, and oral communications essential to business success and subsequent courses. Students will develop database and internet research skills; prepare professional written business communication; and create, practice and deliver professional oral presentations. Students will research and document borrowed information in a business report and will demonstrate critical reading and thinking skills.

GED-XXX3
General Education Elective

OXH-3903
Digital Tools for the Office

This course will build on the Advanced Administrative Documentation course as students will advance their knowledge using document processing software to create well-structured documents with professionalism and ease, confidence in document integrity, while ensuring a polished appearance and a more user-friendly appeal. Students will also work with PDF software to create, edit, manage, share, and print PDF documents as well as create fillable forms and tables. Students will also demonstrate proficiency when using email, calendar, contacts, and tasks functions to manage and organize a variety of information using email and calendaring software.

OXH-3603
Administrative Capstone

Students put their acquired skills and knowledge to work in the key areas of office and business administration, human resources, and finance in this capstone course. Students will apply to a career posting, prepare, and ultimately interview for a professional mock job interview to further develop professional Office Administration interviewing skills. Students will also complete recruitment testing as part of this process. Students will draw on skills they have mastered throughout the program to complete a variety of tasks assigned, while the activities completed are intended to challenge creative abilities, critical thinking, and time management. Students are assessed on both hard and soft skills with a strong emphasis placed on software applications including opportunities for integration and collaboration. Students will problem solve, collaborate in teams, demonstrate excellent customer service, show off organizational abilities and coordinate projects, as well as produce consistent and accurate documentation.

OAH-3503
Medical Transcription

This course builds on previously acquired keyboarding skills and students will learn and apply medical terminology and knowledge learned concurrently in Medical Language and Concepts. Accuracy, editing skills and reading/writing for understanding and meaning will be emphasized throughout the course. The medical transcription contents of this course are designed to familiarize students with basic medical reports, related medical terminology, and appropriate formatting for transcribing the reports. Specialized rules of grammar and punctuation peculiar to medical reports are derived from actual files of a large health care facility. Advanced technology such as voice recognition systems, electronic patient records and electronic signatures directly affect the transcriptionist's role. The importance of professional ethics, privacy and confidentiality will be highlighted throughout the course with emphasis on PHIPA (Personal Health Information Protection Act) and identifying key concepts pertaining to the practical application of this legislation in the management of patient information.

OAH-3513
Medical Language & Concepts

This course is designed to teach students the fundamentals of building a medical vocabulary and the use of medical vocabulary in its proper context. Students will learn and apply related medical transcription and knowledge learned concurrently in Medical Transcription. The study of anatomy and physiology is enhanced with medical terms, including prefixes, roots, and suffixes. Abbreviations, symbols and terms of common diseases, surgical procedures, medications, laboratory tests, X-ray and other diagnostic procedures are also studied in this course.

OAH-3003
Health Services Office Management

This course is designed for the office administration student who has decided to major in the health care field as an administrative health professional. The student gains an understanding of office procedures including scheduling functionality specifically utilized in the medical office, creating, and maintaining electronic health records and communicating in the health environment. The student also works with hospital documentation and procedures. The student obtains the skills required of a Canadian Administrative Health Professional to perform well in any type of health care and wellness office environment.

OAH-3523
Dental Anatomy & Technology

The information presented in this course will introduce the student to various terminology and structures in the oral cavity, including both the hard and soft tissues as well as accurate documentation of tooth conditions. Students will learn and apply medical terminology and knowledge learned concurrently in Medical Language and Concepts as well and will discover various new dental technology.

OAH-3103
Electronic Scheduling & Office Billing

This course introduces the student to a computerized Medical OHIP billing system. Using electronic medical billing software will enhance the students' understanding for opportunities in health services facilities. An understanding of the Schedule of Benefits and Preambles of the Ministry of Health will also be obtained. Students will continue to learn and apply scheduling functionality specifically utilized in the medical office, creating, and maintaining electronic health records concurrent with the Health Services Office Management course.

SCU-1603
Fundamentals of Entrepreneurship

FUNdamentals of Entrepreneurship is a gamified business simulation where students assume the role of an entrepreneur pursuing their passion of selling clothing online and in their retail store. The player subcribes to the guidance of a business coach and will build a successful venture in a virtual neighbourhood. The player can upgrade their store and operations by completed learning modules and testing. Through self-paced gameplay, students learn important concepts from Finance, Human Resources, Marketing, Health and Safety, Risk Management and more. In the process, they acquire the skills to effectively run a company as they upgrade their operation by completing learning modules and quizzes. Each student has a unique playing experience via ingame customizations, such as avatar creation, and store design. All content is contained within the game - no textbook is required. Students who have successfully completed MAN-1183 are not eligible to take this course.

GED-XXX3
General Education Elective

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Have Questions?

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Contact

Program Information

Business, Information Technology, English & Liberal Studies

519-479-2365

Room B2-106

After Graduation

Employment Opportunities

Student sitting at computer smiling for photo.

Job opportunities in this field are available in virtually every city. From hospital settings to medical clinics, and health and wellness offices, or from petrochemical to manufacturing, and small business to non-profit, or from education to government our students graduate with many employment options and are able to customize their careers based on their interests.

Our graduates have the professional skills, knowledge and proficiency to pursue careers in offices of physicians, specialists, clinics, dentists, hospital departments, and health and wellness offices. Some job titles used for these types of positions are medical receptionist, medical transcriptionist, client services, customer care agent, nursing clerical assistant, medical assistant and medical support clerk.

Graduate Success Stories

Angela Boylen, 2019 Graduate

"I started at Lambton College because I was interested in a career change. I chose the Office Administration – Health Services program because I wanted to work in healthcare and support those in need.

The program gave me the tools I needed to succeed and attain my dream job at Bluewater Health. My professors expertly guided me through two years of intense course load which allowed me the opportunity to graduate not only on the Dean’s List but with the Dean’s Award for my graduating year.

I was able to gain employment shortly after graduating and haven’t looked back. The program provided a strong base of knowledge of the healthcare system and has allowed to succeed me in my career goals."

~ Patient Registration, Bluewater Health

Accreditations & Certifications

Microsoft Office Specialist - Associate

The Microsoft Office Specialist - Associate certification is awarded through Microsoft for each test passed. Students are encouraged to practice through self-study and preparation through Certiport.com. Please Note: Certificates and costs associated with certification are beyond the scope of the program and are recommendations only.

Professional Associations

Membership opportunities are available for students at an extra fee with the International Association of Administrative Professionals (IAAP). Consult Sherri Veilleux, Program Coordinator, for more information.

Pathways

Transfer to Programs outside of Ontario

JAMK - Finland

More Information

Skill Demands

Students must be able to use a keyboard and other computer-related equipment. Student may also be required to sit for extended periods of times. If you are an adult learner looking to get ahead by refreshing your basic math skills or computer skills, please contact Academic Upgrading.

Some students with disabilities may require academic accommodations to equalize opportunities to meet the academic demands of this program.

Mac Users

Please be aware that students in this program cannot use Macbooks - a Macbook is not an acceptable alternative laptop option.

Technology Requirements

It is recommended that students purchase a laptop with a Windows operating system.

Internet Speed Requirements

For best performance for students learning remotely, an internet connection with a minimum of 40 Mbps download and 10 Mbps upload speed is recommended in order to effectively use video conferencing and remote lecture delivery software as well as, other online resources remotely. Due to the large area over which students may be dispersed, we are unable to recommend a specific provider, so you will need to inquire around your area to find one that best suits your needs.

Minimum Laptop Requirements

In order to access the internet and virtually-delivered software and courseware, student laptops should include the following at a minimum. By meeting the following specifications, students will be equipped to access software and courseware on their laptop through the internet:

  • Intel i5 8th Gen Processor or equivalent
  • 16 GB of RAM (with a minimum of 8 GB)
  • 100 GB HDD or more
  • HD Graphics
  • Webcam with a microphone
  • Wireless 802.11n/ac 5ghz capable
  • Windows Operating System (Windows 11)

Software

To ensure students are getting the most our of their classroom experience, some software will be required.

Lambton College has made this software easily accessible online. Students can leverage our Microsoft Office 365 software packages and services. In addition, much of the software you require for your courses will be available on demand for use on any device - on or off campus.