Hospitality Management

Financial Control

Manage and operate successful hospitality and tourism enterprises by gaining a solid understanding of financial management. Preparation and interpretation of financial statements and key performance indicators are some of the skills developed to maximize profitability of operations.

Tourism Marketing

Explore the unique philosophies associated with the marketing of tourism products and experiences. Discussions include the extended marketing mix for services, target market research, e-marketing, and the application of relationship management strategies.

Hotel Operations

Approach corporate and entrepreneurial lodging operations from a departmental perspective. Discussions will encompass standard operating procedures, best practices, trends and legal considerations that ensure overall guest satisfaction and revenue maximization. A cloud-based property management system is used as a means of exploring hotel organization, front office procedures, rate structures, reporting, communication and the use of technology in lodging properties.

Human Resources

Gain the skills necessary to execute each stage of the employment process with a focus on attracting, developing, and retaining customer-focused tourism professionals. An exploration of Canadian employment law and the United Nations' Sustainable Development Goals (SDGs) will serve as a pathway to equity, diversity, and inclusion in the workplace.

Tourism Trends

Go beyond traditional tourism to explore sustainable and responsible tourism products and their target audiences. An exploration of community and environmental impacts of various tourism types leads to discussions on how tourism operations can align with the United Nations' Sustainable Development Goals (SDGs).

Co-Op Work Term (Full-Time)

WIL Project

Work Integrated Learning (WIL) Project is aimed at enriching students by connecting different program areas of study, cutting across subject-matter lines, and emphasizing unifying concepts. The focus of the WIL Project is to make connections between study and industry by engaging students in relevant and meaningful activities that are connected to and practiced within the professional workplace. WIL Project allows students to enhance and strengthen their employability prospects post-graduation by fine tuning skills and knowledge and meeting the expectations of today's employers. Students are required to attend the scheduled shifts in the WIL office, reporting to the WIL Supervisor. Weekly real-world challenges are presented in the WIL office, designed by industry professionals. In addition to the weekly assigned deliverables, students are also offered professional development sessions, and exposed to industry guest speakers, enhancing their opportunity to develop their professional network.

Events, Meetings & Conferences

Study the diverse components and concepts of planning and coordinating Meetings, Expositions, Events, and Conventions (MEEC). Strategic planning, project, risk and financial management, marketing, and site management are examined. Learners will have opportunities to develop skills, knowledge and abilities required of an event planner.

Marketing Essentials

Explore the exciting world of hospitality and tourism marketing. Create captivating marketing campaigns that resonate with the unique demands of the industry. Develop the essential skills for leveraging social media platforms, construct impactful email campaigns, and design effective poster and print materials. Learn to measure the success of your campaigns, analyze data, and refine your strategies to achieve tangible results. Equip yourself with the knowledge to lead and innovate in this dynamic industry.

Cost Management

Consider the complexities of controlling resources within the hospitality operation to maximize profit levels. Apply the necessary principles related to the control process and operating control cycle including the application of costing tools. Learners will have the opportunity to earn professional certification from the AHLEI.

Operations Management

Apply a managerial approach to problem solving in a variety of tourism operations through a modular approach to restaurant, hotel/resort, and gaming operations. Decision making considerations include balancing profits with environmental and socio-economic sustainability, and EDI (economic, diversity, and inclusion) priorities.

Organizational Leadership

Today's competitive business world demands strong organizational leadership and effective supervisory skills. This course focuses on skills required to create a productive work climate through employee engagement, training, and development strategies.

Entrepreneurship in Tourism

Develop an entrepreneurial spirit and problem-solving abilities by running your own simulated small business. Students are challenged to use prior learning in finance, marketing, human resources, and management to gain practical insights on the process of planning, opening and operating a sustainable, service focused enterprise.