Emergency Communications

Online Ontario College Certificate


Gain essential skills for emergency communications. Master crisis response, information dissemination, and coordination. Prepare for critical roles in emergency management. Enroll in our comprehensive course today!

The Emergency Communications Ontario College Certificate program provides practical training for individuals who are employed or seek to be employed in the public or private sector as a member of a team engaged in emergency communication services. Students learn the principles and skills necessary to react competently and effectively in dealing with the public and with emergency services personnel during routine and crisis situations. This knowledge, combined with practical case-based training, will give graduates the competencies, skills and confidence to perform in stressful situations.

Students must complete a field placement component in order to meet graduation requirements.

Agencies require students to have a clear police record to engage in field placement.

Admission Requirements

O.S.S.D. or equivalent with:

  • Grade 12 English C or U


  • An acceptable combination of related work experience and post-secondary education as judged by the College to be equivalent to the above

Mature Student Assessment for this program is available in the subject of English for the purpose of demonstrating proficiency in this required admission subject. For all other admission requirements, applicants must complete the required course(s) as listed above. For more information, please contact counselling@lambtoncollege.ca. Review the Mature Student Admission process.

Academic admission requirements can be obtained through Academic Upgrading and the Pre-Programs at Lambton College.

Prior Learning Assessment

If you believe you have an equivalent level of knowledge and would like credit through Prior Learning Assessment, please contact online@lambtoncollege.ca or call 519-479-1023 at least two weeks before classes begin.

Women with headset on smiling
Get credit for your work experience
Two graduates posing for photos on college grounds.
Be sure you meet admission requirements to earn your credential.

Credential Eligibility

If you are taking courses with the intention of completing this program and earning a credential, you must meet the Admission Requirements. It is your responsibility to supply proof of admission requirements to the Office of the Registrar before completing three courses in this program.

If you complete the program but fail to provide proof of admission requirements, you will be ineligible to receive your credential.


Course Fees

  • Exact costs can be obtained during the registration process. Visit the Course List and select an individual course for associated course fees.
See Financial Aid Options

Graduation Fees

  • Students who successfully complete all the academic requirements for this program should submit their intent to graduate in order to receive their credential. The graduate module can be completed on myLambton via Self Service.

    A graduation fee of about $75 is added to your account upon verification that admission requirements have been met. For exact fees contact your Enrolment Services Professional.


  • Textbook costs may be applicable to each course. Most textbooks can be purchased through textnet.ca, but some exceptions do apply. Some courses may have software or equipment requirements that are not included in the cost of the course and are the responsibility of the student. Please see individual course pages for course-specific textbook information.

Technology Requirements

In order to keep pace with the requirements of each and every course in your program, Lambton College requires that each student have access to a laptop while studying at our college.


Course List

14 Weeks $0.00 Online Credit

Follow the directions provided in this free mini-course (on myLambton D2L) to register for the APCO Public Safety Telecommunicator- Canada course. This is completed directly through APCO International. Upon successful completion (*A grade of 80% on the final exam is required to receive the APCO certificate), students receive certification, which must be uploaded to the dropbox in this course.

Start Date


This course is designed to introduce the participants to the fundamental concepts of Canada's legal system. The students will learn how laws are defined, created, implemented and interpreted to provide solutions to problems. Various Acts impacting emergency communications will be examined and "on the job" implications explored.

Please contact us to find out when the next start date will be.


In this course students learn keyboarding techniques using various methods. Keyboarding speed and accuracy are emphasized. Proofreading and editing documents is covered. Research about repetitive stress injury (RSI) and proper ergonomics is included. The student should be able to achieve a minimum speed of 25 net words per minute (nwpm) with 5 or fewer errors with frequent practice.

Please contact us to find out when the next start date will be.


This course introduces students to the skills used to recognize the need for, and understand the steps to, effective crisis intervention as they apply to callers, family members, friends and co-workers. Emergency services providers, in particular, are exposed to Critical Incident Stress (CIS) situations that may lead to the need for interventions to mitigate/prevent the development of Post-Traumatic Stress Disorder (PTSD). The focus of this course is to make the student feel confident and competent in understanding and responding to a diverse range of crisis situations.

Please contact us to find out when the next start date will be.


You will focus on topics pertaining to customer service and the achievement of equity in various social and work settings, including, but not limited to, race, gender, ethnicity and social orientations. This course will enable you to identify possible strategies for empowerment in the workplace.

Please contact us to find out when the next start date will be.


Students are introduced to basic concepts of emergency management as practiced in Ontario and across Canada. The course includes the Province of Ontario's Basic Emergency Management (BEM) certification course curriculum addressing the core components (mitigation, prevention, preparedness, response and recovery) of emergency management. Instructed by a provincially certified Basic Emergency Management (BEM) facilitator, students meeting the provincial requirements will be given the opportunity to attain provincial certification in Basic Emergency Management.

Please contact us to find out when the next start date will be.


Interpersonal communication might be thought of as the primary building block for other communication contexts. It begins where all human and social phenomena begin, with the self. It continues as an ongoing process of sharing meanings with others. It is important for group communication and organizational communication. Interpersonal communication is an immediately useful course because it is a process in which we constantly participate. We need only go about our daily lives to encounter countless opportunities to apply the concepts of the course.

Please contact us to find out when the next start date will be.


This course emphasizes the writing of effective business communications, including letters, memoranda, email, and short reports. Other tasks include applying proofreading and editing skills. These skills will prepare the student for the work environment, which requires practical business writing to be clear, correct, and concise. Students are introduced to the research process and develop critical thinking skills.

Please contact us to find out when the next start date will be.

14 Weeks $409.18 Online Credit

Stress can play a significant role in people's professional lives. Learning how to deal with stress is vital to long term health. While stress alone does not cause disease, it triggers molecular changes throughout the body that make people more susceptible to many illnesses. In this course, students will gain an understanding of the importance of how to deal with both positive and negative stress in their lives. By using wellness perspectives, each student will gain more insight into how he or she can control both internal and external stressors.


There is no required textbook for this course.

Please note: There may be required software or other resources for this course. Please be sure to check the course outline when you first log in to the course.

Host Course Code: DU-HLTH1387
Host Course Name: Stress, Wellness and Nutrition

Start Date


A component of the Emergency Communications program, this course gives the student the opportunity to complete a placement in the environment in which they hope to make a career. High stress levels and demanding responsibilities are typical of careers in the Emergency Communications field. Students are responsible for finding a field placement in a workplace that aligns with the program. In this placement, the student is directly exposed to people, protocols and technologies in the field of Emergency Communications. Students must complete sixty (60) hours of field placement.

Students must contact the Online Education Office (online@lambtoncollege.ca) at least 6 months in advance of their desired placement start date.


Please contact us to find out when the next start date will be.

Have Questions?

If you have any questions about our online programs, the courses offered, the registration process, or any other Online Education related questions, reach out to us.



Online Education


Room B2-280

After Graduation


Transfer to Programs within Ontario

We’ve worked with Ontario colleges to provide the following transfer opportunities:

Person wearing headset with mic

This program may assist successful graduates in preparing to seek employment opportunities in positions such as, but not limited to, emergency telecommunicators, dispatchers and call facilitators in police, fire, ambulance, petrochemical industries and hospitals.

Want to see more Ontario transfers? Visit ONTransfer.ca.

More Information

Prepare for Success

Remember to review the important dates associated with this program - some deadlines may be different depending on how your program is delivered and what section you're enrolled in.

Technology Requirements

It is required that students purchase a laptop with a Windows operating system.

Internet Speed Requirements

For best performance for students learning remotely, an internet connection with a minimum of 40 Mbps download and 10 Mbps upload speed is recommended in order to effectively use video conferencing and remote lecture delivery software as well as, other online resources remotely. Due to the large area over which students may be dispersed, we are unable to recommend a specific provider, so you will need to inquire around your area to find one that best suits your needs.

Minimum Laptop Requirements

In order to access the internet and virtually-delivered software and courseware, student laptops should include the following at a minimum. By meeting the following specifications, students will be equipped to access software and courseware on their laptop through the internet:

  • Intel i5 8th Gen Processor or equivalent
  • 16 GB of RAM (with a minimum of 8 GB)
  • 100 GB HDD or more
  • HD Graphics
  • Webcam with a microphone
  • Wireless 802.11n/ac 5ghz capable
  • Windows Operating System (Windows 11)


To ensure students are getting the most our of their classroom experience, some software will be required.

Lambton College has made this software easily accessible online. Students can leverage our Microsoft Office 365 software packages and services. In addition, much of the software you require for your courses will be available on demand for use on any device - on or off campus.